Full-Time

Manager – Strategic Customer Success

Confirmed live in the last 24 hours

Uber Freight

Uber Freight

5,001-10,000 employees

Data & Analytics
Automotive & Transportation

Mid

Oakville, ON, Canada

Job Type: On-site.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Requirements
  • Bachelor’s degree in business, logistics, engineering, or related field
  • 3-5 years of related experience in account management role
  • Experience in MS Office or Windows based software
  • 5-7 years of Transportation, Logistics or 3PL experience (preferred)
  • Experience in temperature controlled logistics (preferred)
Responsibilities
  • Represent the entire range of Uber Freight services and products to assigned customers
  • Lead the account planning cycle and ensures assigned customers’ needs and expectations are met by the company
  • Proactively assess, clarify, and validate customer needs on an ongoing basis
  • Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel
  • Establish relationships with key personnel in assigned customer accounts and travel to clients’ locations to conduct meetings as needed
  • Lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets and critical milestones for an established period (one to three years)
  • Maintain excellent working relationships with other divisions within the Business Unit
  • Create and present QBR metrics representative of customer goals and initiatives.

Company Stage

Series A

Total Funding

$486.4M

Headquarters

Chicago, Illinois

Founded

2017

Growth & Insights
Headcount

6 month growth

4%

1 year growth

24%

2 year growth

26%
Simplify Jobs

Simplify's Take

What believers are saying

  • The acquisition of Transplace enhances Uber Freight's capabilities, potentially leading to increased market share and revenue growth.
  • Uber Freight's integration with Uber's broader ecosystem offers employees opportunities for cross-functional collaboration and innovation.
  • The backing from prominent investors provides financial stability and resources for further expansion and technological advancements.

What critics are saying

  • The logistics sector's volatility and supply chain complexities could pose challenges to Uber Freight's operational efficiency.
  • Integration of Transplace's operations and technology may face hurdles, impacting short-term performance and employee workload.

What makes Uber Freight unique

  • Uber Freight's acquisition of Transplace positions it as a leading logistics technology platform, combining digital carrier networks with advanced shipper technology.
  • The strategic investment from Abu Dhabi Growth Fund, D1 Capital, and GCM Grosvenor underscores Uber Freight's financial backing and growth potential.
  • Uber Freight leverages Uber's extensive technological expertise and infrastructure, setting it apart from traditional logistics companies.

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