Full-Time

Manager – Strategic Customer Success

Posted on 10/30/2024

Uber Freight

Uber Freight

5,001-10,000 employees

Automotive & Transportation
Enterprise Software

Mid

Oakville, ON, Canada

Job Type: On-site.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Requirements
  • Bachelor’s degree in business, logistics, engineering, or related field
  • 3-5 years of related experience in account management role
  • Experience in MS Office or Windows based software
  • 5-7 years of Transportation, Logistics or 3PL experience (preferred)
  • Experience in temperature controlled logistics (preferred)
Responsibilities
  • Represent the entire range of Uber Freight services and products to assigned customers
  • Lead the account planning cycle and ensures assigned customers’ needs and expectations are met by the company
  • Proactively assess, clarify, and validate customer needs on an ongoing basis
  • Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel
  • Establish relationships with key personnel in assigned customer accounts and travel to clients’ locations to conduct meetings as needed
  • Lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets and critical milestones for an established period (one to three years)
  • Maintain excellent working relationships with other divisions within the Business Unit
  • Create and present QBR metrics representative of customer goals and initiatives.

Company Stage

Series A

Total Funding

$486.4M

Headquarters

Chicago, Illinois

Founded

2017

Growth & Insights
Headcount

6 month growth

5%

1 year growth

26%

2 year growth

27%
Simplify Jobs

Simplify's Take

What believers are saying

  • Acquisition of Transplace positions Uber Freight as a leading logistics technology platform.
  • Investment from major funds highlights confidence in Uber Freight's growth.
  • Partnerships with Marqeta and Kavak enhance financial services and driver satisfaction.

What critics are saying

  • Competition from digital freight startups like Convoy and Loadsmart is increasing.
  • Rising fuel costs are impacting logistics profitability.
  • Driver shortages could affect service levels and operational costs.

What makes Uber Freight unique

  • Uber Freight's acquisition of Transplace enhances its logistics technology platform.
  • Strong financial backing from major investors boosts Uber Freight's growth potential.
  • Strategic partnerships expand Uber's financial services and driver satisfaction initiatives.

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