Manager – Strategic Customer Success

About the Role

The Manager of Strategic Customer Success is responsible for goal development, growth and retention of business for our current managed transportation customers.  This position directly engages with key customers and is responsible for the execution of continuous improvement for those customers through loss analysis and the deployment of value improvement initiatives.

What the Candidate Will Do

• Represent the entire range of Uber Freight services and products to assigned customers
• Lead the account planning cycle and ensures assigned customers’ needs and expectations are met by the company
• Proactively assess, clarify, and validate customer needs on an ongoing basis
• Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel
• Establish relationships with key personnel in assigned customer accounts and travel to clients’ locations to conduct meetings as needed
• Lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets and critical milestones for an established period (one to three years)
• Maintain excellent working relationships with other divisions within the Business Unit
• Create and present QBR metrics representative of customer goals and initiatives.

Basic Qualifications

• Bachelor’s degree in business, logistics, engineering, or related field
• 3-5 years of related experience in account management role
• Experience in MS Office or Windows based software

Preferred Qualifications

• 5-7 years of Transportation, Logistics or 3PL experience
• Experience in temperature controlled logistics

About Uber Freight

Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages nearly $20B of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.