Senior Account Manager
Confirmed live in the last 24 hours
Very Good Security

201-500 employees

Cloud-based tokenization platform for secure payments
Company Overview
VGS stands out as a leading cloud-based tokenization platform, offering robust solutions for payment orchestration, PCI descoping, and omnichannel matching, which not only ensures the security of sensitive financial information but also streamlines transaction data from multiple processors. The company's culture is deeply rooted in its founders' commitment to simplifying product creation for the developer community, allowing partners to focus on product development rather than security infrastructure. This focus on security and efficiency, coupled with their industry leadership in payment infrastructure, makes VGS a compelling workplace for those seeking to contribute to cutting-edge technology solutions.
Financial Services
Data & Analytics

Company Stage

Series C

Total Funding





San Francisco, California

Growth & Insights

6 month growth


1 year growth


2 year growth

Remote in USA
Experience Level
Desired Skills
Sales & Account Management
  • 4+ years of customer-facing experience, mainly as a Customer Success Manager
  • Prior experience increasing satisfaction, driving adoption, retention, and revenue expansions
  • Experience growing an existing account base, comfortable with pitching new products and negotiating
  • Experience in maintaining a minimum of 95% renewal revenue to minimize churn
  • Drive new business growth through greater customer advocacy
  • Experience working with complex, multi-divisional, multi-geographical customers
  • Experience driving process improvement and building new processes in a startup environment
  • Strong leadership, project management, presentation skills and a bias for action
  • A high-degree of empathy, impressive executive presence, and communication abilities
  • Ability to create structure in ambiguous situations and design effective processes
  • Experience working cross-functionally with Sales, Product, Marketing, Engineering and more
  • Experience with tokenization, payment processing, cryptology, and security products highly desired
  • Out of the box thinker that thrives in a fast paced startup environment
  • BA/BS preferred
  • We're a quickly scaling company with a startup mindset
  • We love to empower our people to take ownership! You'll find you are given the freedom and will own the responsibility to be successful here
  • We're creating a remote-first philosophy. You'll have a strong impact on a new cultural shift within the company
  • Manage a book of business consisting of approximately 50 accounts
  • Drive immediate onboarding activities such as integrations and training for new customers by partnering with VGS and customer implementation teams
  • Own and nurture relationships with our larger customers, which includes, but is not limited to: increasing adoption/utilization, ensuring retention, working collaboratively to expand revenue, and monitoring satisfaction
  • Establish a partnership with customers in order to build Account Plans, defining critical goals, or other key performance indicators and aid in achieving their goals
  • Empathize with every aspect of our customer's experience, from onboarding to renewal, and on!
  • Measure and monitor customers achievement of critical and key performance indicators, reporting both internally and externally
  • Establish regular cadence (weekly, monthly, quarterly) with each assigned client, performing Executive Business Reviews
  • Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our solution and services
  • Identify, manage, and work quickly and independently to close up-selling and cross-selling opportunities
  • Represent the voice of the customer across the organization to inform our sales process and product roadmap
  • Identify opportunities for customers to be brand champions and advocates, build testimonials, case studies etc
  • Assist in workshops to help customers leverage the full value of VGS solution