Full-Time

Senior Technical Support Engineer

ForgeRock

ForgeRock

501-1,000 employees

Comprehensive digital identity and access management solutions

AI & Machine Learning

Senior

Remote in USA

Requirements
  • At least 2 years of technical support with Ping Identity's products.
  • Advanced technical proficiency with PingFederate and either PingAccess or PingDirectory
Responsibilities
  • Assist with escalated customer engagements
  • Investigate issues and queries using the existing bodies of knowledge and test labs
  • Manage customer expectations
  • Communicate frequently and proactively follow up with the customer by phone, email and internet meeting systems
  • Actively participate in our community system (public facing Q&A)
  • Contribute to our knowledge base

ForgeRock stands as a global leader in digital identity, providing comprehensive Identity and Access Management solutions that enable secure access to the connected world for consumers, employees, and things. The company's ability to manage and secure the complete lifecycle of identities, from dynamic access controls to storing authoritative data, is a testament to its technical prowess and industry leadership. With a proven track record of scalability and efficiency, demonstrated by its rapid growth to 160,000 customers in less than a year, ForgeRock offers a robust and secure platform that is adaptable to any cloud or hybrid environment.

Company Stage

IPO

Total Funding

$481.5M

Headquarters

San Francisco, California

Founded

2010

Growth & Insights
Headcount

6 month growth

-45%

1 year growth

-45%

2 year growth

-37%
INACTIVE