Why join Nextech?

We are a leader in specialty healthcare technology solutions, headquartered in Tampa, FL.

We are an ever-growing team, guided by our iCREATE values of Integrity, Collaboration, Respect, Empowerment, Accountability, Trust, and Excellence. We hold these values in high regard and are driven to succeed in all we do.

We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.

If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact [email protected].

Job Summary

The Enterprise Account Manager is responsible for managing enterprise customer accounts at a national level, maximizing all opportunities for sales within the assigned accounts and ensuring retention and exceptional client experience. This role is also responsible for managing implementation projects for all Nextech products. Management includes planning & coordinating product implementations in accordance with best practice methodology, within the mutually defined timelines and within the project budget. This will include maintaining issue lists and managing to resolution implementation issues. There is a high degree of collaboration and negotiation required among internal departments to achieve a successful live for productive use of the software.

All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.

Essential Functions

Serve as primary contact for assigned clients on any/all matters relating to customer satisfaction and/or problem resolution, as well as project management for initial implementations of affiliate accounts
Maintain active account plan including managing targeted profitability and preparing regular forecast reviews
Lead customer retention & growth strategy development including annual, quarterly, and monthly business review and planning sessions.
Provide voice of market and customer to Sales, Marketing, Product & CX leadership, and SMT
Present and demonstrate any aspect of products currently licensed to the customer in order to refamiliarize, orient, or provide value to the user/customer to maximize customer experience
Proactively collaborate internally and cross-departmentally to keep all accounts apprised of any potential issues to their software performance timely
Build and maintain annual territory plan

Minimum Requirements

5+ years of large account management (as measured by being top 10% of customer base size)
5+ years of demonstrated Project Management experience
Experience working with business stakeholders in related industries, including executive level C-suite
Ability to demonstrate leadership, drive results, solve problems, and possess interpersonal skills from prior work situations
Assertive with a demonstrated ability to cultivate strong relationships & influence behavior
Excellent verbal and written communication skills
Excellent interpersonal skills
Excellent time management skills
Proven ability to solve problems creatively
Ability to travel throughout the week and potentially on weekends
Experience providing input on and/or building processes

Preferred Qualifications

Experience in Ophthalmology
Ability to learn quickly and apply that knowledge
Ability to work in a team environment yet also comfortable with working in an autonomous environment
Natural curiosity to figure out solutions
Project management and/or consulting experience in software business
Healthcare technology experience
Microsoft office proficient
Salesforce.com proficient

Total Rewards

Generous annual bonus opportunity
401(k) with Employer Match
Flexible Time Off: take time off when you need it without worrying about available hours
10 paid holidays + 1 floating holiday
Volunteer Time Off
Insurance: Choice of Medical, Dental, and Vision plans
Health Savings Account with employer match
Flexible Spending Account
100% Company-Paid Parental leave
100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
iCREATE Employee Recognition Program
Wellness Program including discounts on medical premiums
Employee Assistance Program with free counseling sessions available
Corporate Discounts on Retail, Travel, and Entertainment
Pet Insurance options

Working Environment/Physical Demands

This is a remote role.
Long-distance or air travel as needed – potential quarterly travel.
Activities require a significant amount of sitting at office and work desks and in front of a computer monitor.

Enterprise Account Manager

Ophthalmology, Remote, US

Nextech Systems

Essential Functions

Minimum Requirements

Preferred Qualifications

Total Rewards

Working Environment/Physical Demands

6 month growth

1 year growth

2 year growth

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