Mobile Automotive Field Service Technician
Henry County, VA
Posted on 2/7/2023
INACTIVE
Rivian

10,001+ employees

Electric vehicle manufacturer focused on sustainability
Company Overview
Rivian fosters a culture of courage, optimism, and grit, attracting a diverse team of adventurous individuals committed to making a positive global impact. The company's competitive advantage lies in its meticulous attention to vehicle capability, considering factors like tires, drive modes, and HVAC settings to optimize performance. As a leader in the automotive industry, Rivian's dedication to environmental sustainability and technical precision sets it apart from competitors.
Automotive & Transportation
Hardware

Company Stage

N/A

Total Funding

$25.3B

Founded

2009

Headquarters

Irvine, California

Growth & Insights
Headcount

6 month growth

8%

1 year growth

7%

2 year growth

20%
Locations
Remote • Virginia, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • HS Diploma or GED preferred
  • Graduated from an accredited automotive repair school preferred
  • Experience with leadership, mentorship, and influencing a team preferred
  • 5 or more years of automotive experience preferred
  • 3 or more years' experience working on vehicle high voltage systems and HV diagnostic work preferred
  • Proficient in navigating a laptop or computer in a windows or Mac environment
  • Experience using test tools (PICO-Scope, PCAN, Kavaser Memorator, breakout box etc)
  • Extensive experience in bumper-to-bumper diagnosis and repair
  • Ability to drive non-commercial truck and trailer preferred
  • Ability to travel up to 75% of the time, or as needed
  • Must possess a valid driver's license, and maintain a clean driving record
  • No driving related suspensions or revocation of Driver License (within a 3-5year period)
  • Parts department and billing experience preferred
  • Experience using a work order management system including repair documentation
  • Experience working in start-up environments preferred
  • Remains positive when dealing with difficult situations
  • Strong organizational and time management skills along with attention to detail
  • Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs)
  • Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
  • Ability to read and speak fluent English
  • Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics
  • Minimum age of 21
  • Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours
Responsibilities
  • Initially help support pre-production vehicle builds, including assisting cross functional teams
  • Travel to locations to support as required until the local Service Center opens, including but not limited to, production plant
  • Operate remotely until the local service center opens, if applicable
  • Follow Rivian repair procedures with efficiency without compromising quality and safety
  • Perform complex diagnosis, repairs, installations, and inspections on vehicles
  • Perform vehicle repairs in a setting outside of a service center
  • Conduct road tests on vehicles to ensure quality of the repair
  • Perform necessary parts operations such as parts ordering, receiving, shipping and inventory
  • Stay up to date with technical skills and required training
  • Support campaigns and containment initiatives
  • Maintain and process accurate expense reporting as needed
  • Maintain high quality work and efficiency while working with little supervision
  • Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment
  • Provide service support to the field to support the Service organization
  • Ability to perform duties and communicate with a high level of professionalism, in a customer-facing environment
  • This role may transition from remote to on-site and require in-person work, on- site at the service center should one be opened within 90 miles or 2 hours of the employee's assigned remote work location
Desired Qualifications
  • Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus