Workers’ Compensation Claims Adjuster

Overview

Workers’ Compensation Claims Consultant

Location: Okemos, MIWork Arrangement: Hybrid (after training: 2 days in office, 3 days remote)Salary Range: $60,000–$80,000

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

Job Summary

The Workers’ Compensation Claims Consultant is responsible for investigating, evaluating, and adjusting Michigan workers’ compensation claims across multiple accounts. This role handles complex claims with minimal supervision and ensures compliance with state laws and CCMSI standards. The position offers hybrid flexibility after training and growth potential into senior-level or management roles.

Please note: This is not an HR or consulting position. It is a true start-to-finish claims adjusting role, handling investigations, negotiations, and settlements for Michigan workers’ compensation claims.

Responsibilities

When We Hire Claims Consultants at CCMSI

We look for professionals who understand that every claim represents a real person’s livelihood, take ownership of outcomes, and approach challenges as opportunities to deliver exceptional service.

• Investigate, evaluate, and adjust Michigan workers’ compensation claims in compliance with state laws and CCMSI standards.
• Establish and manage reserves within authority levels; escalate as needed.
• Review and approve medical, legal, and miscellaneous invoices; negotiate disputed bills.
• Authorize and process claim payments within established guidelines.
• Negotiate settlements in accordance with corporate standards and state regulations.
• Coordinate with outside vendors (legal, surveillance, case management) as needed.
• Monitor subrogation claims and pursue recovery opportunities.
• Maintain accurate documentation and diary entries in the claim system.
• Communicate effectively with clients, claimants, and internal teams throughout the claim process.
• Prepare reports detailing claim status, payments, and reserves.
• Attend hearings, mediations, and legal conferences as required.

Qualifications

Required:

• Minimum 5 years of workers’ compensation claims experience
• Strong knowledge of Michigan Workers’ Compensation Act
• Excellent negotiation, investigation, and multitasking skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Adjuster’s license (Michigan) required

Nice to Have:

• Experience handling claims in multiple jurisdictions (Ohio preferred)
• Bachelor’s degree
• Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required

Why You’ll Love Working Here

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

How We Measure Success 

 At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:  

• Quality claim handling – thorough investigations, strong documentation, well-supported decisions
• Compliance & audit performance – adherence to jurisdictional and client standards
• Timeliness & accuracy – purposeful file movement and dependable execution
• Client partnership – proactive communication and strong follow-through
• Professional judgment – owning outcomes and solving problems with integrity
• Cultural alignment – believing every claim represents a real person and acting accordingly

This is where we shine, and we hire adjusters who want to shine with us.

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed. 

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

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