Customer Success Analyst

Job Description

This is a 12 months fixed term contract role

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.As a Customer Success Analyst, you will partner closely with internal partners to ensure our largest corporate customers realise the maximum value from their investment into LinkedIn’s Talent Solutions products. You will partner with the Sales and Customer Success teams deliver strategic and operational data asks, ultimately supporting customer relationships. This is a highly collaborative role, which requires excellent analysis skills, organization, prioritization, clear communication, stakeholder management, and an interest in developing your technical skillset.

Responsibilities:

• Maintains a detailed knowledge of LinkedIn’s products and the impact they can have for our customers.
• Assists in the process of creating customer value and operational reviews including project management of the process, providing analytical insights, consolidating format, proofreading, and pulling standard reports.
• Completes report creation for customers using multiple systems to help customers understand the impact of LinkedIn partnership.
• Works cross-functionally with internal LinkedIn partners (Sales, CSM, Insights, etc.) in support of customer value demonstration/ ROI goals.
• Helps design and sustain account team organizational systems in partnership with cross-functional partners (i.e., creation/management of team communication channels, etc.).
• Uses advanced analysis skills (SQL, pivot tables, formulas, and x-lookups) to compile multiple data reports.
• Partners closely with CSMs to prioritize projects based on customer maturity.

Qualifications

Basic Qualifications:

• 2+yrs in data analysis/reporting role
• Experience with Microsoft suite of products (Excel, PowerPoint, Word, SharePoint etc.)
• Working experience with SQL

Preferred Qualifications:

• Data and Insights-driven; able to synthesize data and help communicate the “so what” to a customer.
• Strong cross-functional partnership experience.
• Past work experience within a fast-paced environment.
• Experience synthesizing data and insights together for a client presentation.
• Experience working within Excel, PowerBI, and/or Tableau.
• Experience leading/managing a project and associated deliverable work.
• Excellent verbal and written communication skills with the ability to document and communicate with internal and external resources.
• Highly detail-oriented and organized with ability to effectively prioritize and multi-task.
• Exceptional attention to detail to ensure accuracy and effective execution of all projects and tasks undertaken.

Suggested Skills:  

• SQL
• Powerpoint
• Data Analytics
• Problem solving
• Data story telling