Customer Success Operations

About Central

What is Central?

Central eliminates back-office work for startups.

While HR/payroll platforms give you software to figure it out, Central actually does all the work using AI agents and human experts: payroll, benefits, compliance, accounting, taxes, and more.

That's 10+ hours back every month. Thousands of founders trust Central, including high-growth companies like Magic Patterns, Wordware, and Bitesight.

Learn more and start for free at centralhq.com.

Why Central?

Founders start companies to solve problems and build something that matters. Not to become HR managers.

Yet here we are in 2025. Despite countless $10B+ 'solutions', founders are still drowning in back-office bullshit.

Why? Because every platform was built for HR professionals, not founders.

Today, every founder still has to: Register in multiple states. Set up workers' comp. Categorize expenses. Decipher government letters. Pay invoices. Update addresses. Manage equity. Troubleshoot insurance. Answer PTO questions. The list never ends.

What a waste of time. But what's worse is the constant anxiety: What am I missing? Did I do this right? Will I get fined?

What founders need isn't another tool they have to learn and manage, but something that actually does the work. All of it.

As an early member,you'll have a seat at the table and help Central scale to serve thousands of companies and founders.

Our culture

Central is a high-performance sports team with an extremely high bar and 3 core values:

1. Think clearly

2. Show high agency

3. Craft magic

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Who you are:

•  Proven ability to provide exceptional support to customers with a high degree of empathy

•  Excellent written and verbal English communication skills. You can explain difficult concepts in simple, clear terms.

•  Strong project management and organizational abilities with a keen attention to detail, effective time management, and a commitment to delivering high-quality work.

•  Demonstrated bias for action and desire to continuously learn

• Wherever you come from, you are at the top of your peer group 

• 1-2 years experience at a technology company in a support, biz ops or strategy role, consulting firm, or finance firm

What you will do:

• Deliver fast, clear, and delightful customer support. You will handle support work and triaging with a high degree of responsibility and ownership

• Create and refine systems and processes to help Central scale

• Coordinate with various federal, state and local government agencies to help unblock customers

• Review and manage inbound communications related to state and local tax registrations

• Leverage internal software tools and spreadsheet software to analyze data and execute tasks

• Partner with engineering and other teams at Central to help make process and product decisions

Growth

Master the core responsibilities, and we will find opportunities for you to expand your ownership and impact in ways that match your skills and career plans.

What we offer

• Competitive salary and equity

• Comprehensive benefits: Medical, dental, vision, 401k (US employees only)

• Unlimited PTO and sick leave

• Remote work

• 2-4 off-sites per year

Note for US Roles: We do not provide visa sponsorship. You must be authorized to work in the U.S.