Full-Time

Collections Operations Analyst

Salary Finance

Salary Finance

201-500 employees

Provides financial wellbeing benefits to employees


Junior, Mid, Senior

Hammersmith, London, UK

Required Skills
Python
SQL
Data Analysis
Requirements
  • Workplace experience of using SQL or Python or ability to demonstrate success in an analytics role
  • Experience in operational analytics in a contact centre environment
  • Experience in Financial Services or FinTech, ideally consumer credit
  • General understanding of the regulatory environment for consumer credit
Responsibilities
  • Producing and maintaining agent-level MI and dashboards and insights to support coaching and performance management
  • Identifying sources of potential customer harm arising in collections operation and suggesting solutions to reduce it
  • Analysing the commercial value of contact channels and recommending how best to deploy resource to maximise value
  • Measuring waste in the operation, including zero-value-adding activities and opportunities for self-service
  • Working with the BI team to define the requirements for operational data products

Salary Finance, established in 2015, has a clear mission to enhance the financial health and happiness of employees globally. The company has a competitive edge by partnering with top employers in the UK, offering a comprehensive suite of responsible financial wellbeing benefits, which not only helps employees manage their finances but also improves their overall wellbeing. Testimonials highlight the company's efficient service, user-friendly platform, and competitive interest rates, demonstrating its industry leadership and commitment to customer satisfaction.

Company Stage

Series D

Total Funding

$793.3M

Headquarters

, United Kingdom

Founded

2015

Growth & Insights
Headcount

6 month growth

-16%

1 year growth

-24%

2 year growth

-10%