Full-Time

Mental Health Technician/Medical Assistant

Posted on 11/7/2024

Imagine Pediatrics

Imagine Pediatrics

51-200 employees

24/7 virtual pediatric care and support

Junior, Mid

Nashville, TN, USA

This is a Monday-Friday, 8am-5pm, in-office role with 10% travel that may be necessary for training/education (potential overnight).

Category
Nursing & Allied Health Professionals
Medical, Clinical & Veterinary

You match the following Imagine Pediatrics's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • High-school level education or equivalency
  • Medical Assistant Certification or at least 2 years of clinical experience in a behavioral health inpatient, outpatient, or virtual setting assisting with record management and requests.
  • At least 2 years of experience in an inpatient, outpatient, ambulatory clinical, or virtual setting.
  • Experience with an Electronic Medical Records.
  • Spanish fluency required.
Responsibilities
  • Provide both clinical and clerical support and ensure the provision of quality and compassionate evidence-based care in a virtual Value-Based Care environment.
  • Accept incoming phone calls and return calls from patients involving clinical inquiries for responsible providers, perform protocol-based triage as appropriate, and route phone calls in the form of a phone note document in the EHRS to the provider for review and instructions.
  • Place calls and create template-based letters, as directed by the provider, regarding all lab results for delivery to the patient in a timely manner.
  • Review schedule on a daily basis to ensure that all pre-visit preparations have been completed prior to the patient's visit, ensuring lab and imaging results, consultation reports, care transition details, or major changes in health status are available in the patient’s medical record; when these documents are not present in the record, it will be the CTA’s (Care Team Assistant) responsibility to call the patient, consultants, schools, community mental health, private practice, day treatment, pharmacies, imaging centers, and/or hospitals to arrange for timely delivery of said information.
  • Call patients deemed to be at risk for a 'no-show' prior to their appointment as well as new patients establishing care for their onboarding visit to remind them of both the patient’s and Imagines’ responsibilities; contact 'no-show' patients and inquire as to their status and need for rescheduling, including assessment of barriers to care and initiation of appropriate social service referrals.
  • Initiate completion of forms for review and final signature by provider (disability forms, school notes, referrals for service, home health orders, durable medical equipment and supply requests, disease status letters).
  • Assist care team in regular completion of reports that will allow it to manage and assess the health needs of the patient population; assist care team in recognizing patients who are members of a 'vulnerable population' and provide appropriate social service or community-based referrals.
  • Perform other duties and assume other responsibilities as assigned by manager.

Imagine Pediatrics offers 24/7 virtual pediatric care customized for children with medical complexity, providing unlimited access to care via messaging, phone call, or video visit, and coordinating with the child's existing care team. Their multidisciplinary team of pediatricians, nurses, social workers, and care coordinators delivers high-quality, virtual-first care and support, with services currently available in Texas and Florida.

Company Size

51-200

Company Stage

Seed

Total Funding

$5M

Headquarters

Nashville, Tennessee

Founded

2022

Growth & Insights

Headcount

6 month growth

69%

1 year growth

-1%

2 year growth

69%
INACTIVE