Full-Time
Service Team CSR Representative
Posted on 4/18/2026
Acrisure
1,001-5,000 employees
Insurance broker offering risk management services
Compensation Overview
$24.04/hr
Cranbury, NJ, USA
Remote
 Customer Experience & Support (1) |
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- Strong verbal and written communication skills.
- Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.
- Respond to broker inquiries via phone, email, and occasionally in person.
- Complete underwriting tasks for all carriers.
- Review and process enrollment documentation.
- Perform accurate and timely data entry.
- Maintain a high level of precision and attention to detail.
- Provide support to brokers through phone, email, chat, and in-person communication.
- Assist with quoting for new and renewing business.
- Offer both pre-sale and post-sale support.
- Help facilitate the claims process.
- Assist in resolving billing issues.
- Manage personal work queue, email inbox, shared queues, and follow-up tasks.
- Take on additional responsibilities as needed.
Acrisure is an insurance broker that partners with a global network of independent Agency Partners to deliver insurance and risk management services. Agencies keep local client relationships while Acrisure provides access to broader product offerings, technology, and best practices. It earns commissions and fees from carriers for policies sold and from risk management services and growth of partner agencies. Its goal is to grow the brokerage by expanding its Agency Partner network and deliver customized insurance solutions through a unified platform.
Company Size
1,001-5,000
Company Stage
Debt Financing
Total Funding
$12.7B
Headquarters
Grand Rapids, Michigan
Founded
2005
Simplify's Take
What believers are saying
- Acrisure Connect with Verisk unlocks 95% underserved US SMBs for Lloyd's E&O, cyber products.
- Re Capital and Captives integration adds 275 specialists targeting 70% life-health captive growth.
- Ascendri MGA expands high-value California homeowners to additional US states in 2027.
What critics are saying
- Marsh poaches aviation hires like Jonny Rowling, eroding London Wholesale expertise by Q4 2026.
- Lockton recruits construction leader Tom Hester, stalling UK expansion within 12 months.
- California regulators block Ascendri's $10M policies, halting 2027 state growth immediately.
What makes Acrisure unique
- Acrisure Connect launched January 2026 digitizes SMB access to London market specialties.
- Agency Partner model scales local expertise with global fintech resources across 24 countries.
- Specialist divisions in aviation and construction hire Marsh, Lockton leaders for high-margin niches.
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Benefits
Flexible Work Hours
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 2%Acrisure London Wholesale strengthens specialty capabilities with launch of Aviation division. 23 March 2026 - Acrisure London Wholesale ("ALW"), the London-based wholesale division of global fintech leader Acrisure, today announced its expansion into the aviation market with the launch of a new specialist division, following the recent launch of its construction division. Effective 16 March, Jonny Rowling joined as Senior Vice President (SVP), Head of Aviation, reporting to Tom Quy, ALW Managing Director. In his new role, Rowling is responsible for building and scaling ALW's aviation practice, driving growth across key markets and enhancing client capabilities. Rowling brings more than 15 years' experience in the aviation sector and joins from Marsh, where he most recently served as Co-Head of General Aviation and Placement Leader, SVP. Prior to Marsh, he spent seven years at Lockton. Jonny Rowling, Senior Vice President, Head of Aviation at ALW said: "I'm excited to join ALW at such a pivotal stage in its growth. The opportunity to establish and expand a dedicated aviation practice within Acrisure's global network is an incredible opportunity. There is significant potential to deliver innovative solutions to clients across the aviation sector, and I look forward to working closely with the team to build a strong and differentiated offering." Tom Quy commented: "Jonny's appointment reflects our continued investment in building specialist capabilities within Acrisure London Wholesale. Aviation is a dynamic and globally connected market, and Jonny brings deep expertise and strong relationships that will enable us to develop a compelling proposition for clients and trading partners. As we continue to expand our platform, attracting talented leaders like Jonny is central to our long-term growth strategy." Rowling will add continuity and market expansion to the already existing Acrisure Aerospace group covering light aircraft to commercial fleets and all other nuanced and complex aerospace placements. Acrisure Aerospace helps clients access the full range of aviation solutions via US, London and international aerospace insurance markets. Jason Riley, Managing Director, Acrisure Aerospace said: "Jonny's addition strengthens the connection between ALW's new aviation division and Acrisure Aerospace, expanding our capabilities and bringing a more holistic aerospace offering to clients worldwide." Acrisure London Wholesale: Acrisure London Wholesale is committed to being the London wholesale broker of choice for small and medium-sized businesses (SMBs). Its mission is built on three core pillars that drive value for its clients: People, Product, Platform. Its agility, responsiveness and unwavering commitment to excellence set Acrisure, LLC apart in connecting its global client base to Lloyd's and the London markets. Acrisure, LLC believe in delivering world-class, client centric products, no matter the size of the company. Learn more at https://www.acrisure.com/london-wholesale About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, it connects clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, real estate services - and beyond. In the last eleven years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in 24 countries. And this is just the beginning. To learn more, visit Acrisure.com. MORE NEWS & UPDATES
Acrisure launches fintech-first insurance for credit unions. March 05, 2026 Acrisure teams with Excess Share Insurance to launch Campio, offering US credit union members streamlined, digital-first insurance solutions When global fintech leader Acrisure announced its partnership with Central Ohio-based Excess Share Insurance (ESI) to launch Campio, the collaboration represented more than a traditional insurance venture. It marked a strategic deployment of financial technology into a sector where digital transformation is reshaping risk management fundamentals. Unveiled at the Governmental Affairs Conference (GAC) in Washington DC, Campio operates as a specialist insurance agency serving credit unions and their member base. The launch comes as the credit union industry, which serves 144 million members across the US, navigates an increasingly complex digital landscape where conventional risk management frameworks struggle to keep pace with technological advancement. Fintech infrastructure meets specialist expertise. The partnership structure places Acrisure's technological capabilities at the core of Campio's operations. While ESI retains ownership - bringing 30 years of experience insuring consumer share accounts since 1993 - the agency's foundation rests on Acrisure's fintech infrastructure. Acrisure's growth trajectory illustrates the scale it brings to the collaboration. The company has expanded from US$38m to close to US$5bn in revenue between 2014 and 2025, building a vast carrier network and sophisticated data capabilities along the way. "Credit unions operate in an increasingly complex risk environment, and they need partners who truly understand their industry and the policies and regulations they adhere to," says Greg Williams, Co-Founder, Chairman and CEO of Acrisure. "By powering Campio, we're combining Acrisure's scale, carrier access and technology with deep credit union expertise to deliver solutions that are practical, competitive and purpose-built for this industry." The integration of ESI's sector-specific knowledge with Acrisure's technology-led reach could simplify the procurement of essential coverage in a market becoming increasingly difficult to navigate. Addressing regulatory complexity through technology. Comprehensive fidelity bond packages form a central pillar of Campio's offering. For federally-insured credit unions, these bonds represent mandatory regulatory requirements rather than optional protection, safeguarding institutions against fraud, employee dishonesty and cyber incidents. As the fidelity bond market experiences a contraction in available options alongside rising costs, Campio positions itself as a competitive alternative underpinned by digital efficiency. The agency offers streamlined implementation and direct guidance from licensed agents, helping institutions manage regulatory compliance complexity. Jennifer Middendorf leads the new venture, bringing experience across insurance, banking and wealth management sectors. Her focus centres on developing programmes that integrate into credit union environments without the friction typically associated with legacy insurance products. "Technology has reshaped the risk profile of today's credit unions," Jennifer explains. "I look forward to partnering with credit unions to align protection with that reality in support of regulatory expectations and board oversight." Digital agility as a competitive advantage. Acrisure has positioned itself at the forefront of insurance's digital transformation through its AI-powered platform, which delivers personalised services across insurance, reinsurance and real estate to millions of clients through a technology-driven interface. The firm's success rests on a dual focus combining scale with digital agility. Substantial investment in human-machine collaboration underpins its strategy, enabling extensive data harvesting capabilities. This technology infrastructure could allow Acrisure to identify cross-selling opportunities that might elude traditional brokers, positioning the platform as a comprehensive digital storefront for personal and commercial risk. This approach has propelled Acrisure into the top tier of global brokers and now extends into the credit union sector through Campio. By leveraging Acrisure's fintech resources, the new agency could bridge the gap between traditional protection models and the digital-first reality of modern banking, addressing a market where technological advancement continues to reshape both opportunity and risk. Company portals.
Acrisure London Wholesale expands into construction market with key Senior leadership appointment. UNITED KINGDOM, 2 March 2026 - Acrisure London Wholesale, the London-based wholesale division of global fintech leader Acrisure, today announced its expansion into the construction market with the launch of a specialist team led by newly appointed Tom Hester as Senior Vice President, Head of Construction, effective 16 February and reporting to Acrisure London Wholesale Managing Director, Tom Quy. Hester brings significant expertise to the role with more than 22 years of industry experience. He will lead the build-out and strategic development of the construction offering, leveraging his extensive market knowledge and expertise to establish a strong market presence. He joins from Lockton, where he served as Partner and Head of International Construction since 2018. Prior to that, he was Head of Builders' Risk, North America at Alesco (Arthur J. Gallagher) and spent over a decade within the International Construction team at JLT Specialty. Tom Hester, Senior Vice President, Head of Construction at Acrisure London Wholesale said, "I'm happy to be joining Acrisure London Wholesale to build a specialist construction business solution that delivers real value to our clients and trading partners. The combination of entrepreneurial culture, global reach and strong market relationships creates an excellent foundation for growth." Tom Quy, Managing Director of Acrisure London Wholesale, commented, "I am delighted to welcome Tom to the Acrisure London Wholesale team. His depth of experience and market reputation will be instrumental as we launch our construction business capabilities. This also marks an important step in our growth strategy, strengthening our specialist capabilities and deepening our client relationships. With the support of Acrisure's global platform, we are well positioned to deliver long-term value and continued expansion." Acrisure London Wholesale: Acrisure London Wholesale is committed to being the London wholesale broker of choice for small and medium-sized businesses (SMBs). Its mission is built on three core pillars that drive value for its clients: People, Product, Platform. Its agility, responsiveness and unwavering commitment to excellence set Acrisure, LLC apart in connecting its global client base to Lloyd's and the London markets. Acrisure, LLC believe in delivering world-class, client centric products, no matter the size of the company. Learn more at https://www.acrisure.com/london-wholesale About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, it connects clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, real estate services - and beyond. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in 24 countries. And this is just the beginning. To learn more, visit Acrisure.com. MORE NEWS & UPDATES
Excess Share Insurance (ESI) launches Campio(TM) powered by Acrisure(R). Campio(TM) debuts with a new fidelity bond offering and additional insurance solutions for credit unions DUBLIN, Ohio and GRAND RAPIDS, Mich., Feb. 26, 2026 /PRNewswire/ - Excess Share Insurance Corporation (ESI) an Ohio-based company, and Acrisure, a global fintech leader, today announced the launch of Campio, a new insurance agency for credit unions and their members. Campio will make its debut during the Governmental Affairs Conference (GAC) in Washington DC, starting on March 1. Created to expand access to tailored solutions for credit unions and their members, Campio enters the market at a time of evolving operational demands and rising member expectations. GAC provides a timely platform to introduce this new insurance agency to credit unions nationwide, an industry serving 144 million members. Campio is powered by Acrisure(R), one of the world's leading fintech providers, delivering national reach, access to a broad carrier network, and personalized agent support. "Credit unions operate in an increasingly complex risk environment, and they need advisors who truly understand their industry and the polices and regulations they adhere to," said Greg Williams, Co-Founder, Chairman and CEO of Acrisure. "By powering Campio, we're combining Acrisure's scale, carrier access, and technology with credit union expertise to deliver solutions that are practical, competitive, and purpose-built for this industry." The new agency offers a comprehensive bond package designed specifically for credit unions. Fidelity bonds, a regulatory requirement for credit unions, protect institutions against losses caused by fraud, employee dishonesty, cyber incidents, and other operational risks. As options in the fidelity bond market narrow and costs rise, Campio provides a competitive alternative with dependable protection, simplified implementation, and a partner that understands the regulatory and operational realities faced by credit unions. The program is supported by access to leading insurance carriers and firsthand guidance from licensed agents, helping credit unions secure coverage that meets requirements while managing cost and complexity. Campio will be led by Jennifer Middendorf, who has extensive experience across insurance, banking, and wealth management. She leads the agency with a focus on practical, easy-to-launch programs that work in real-world credit union environments. "Technology has reshaped the risk profile of today's credit unions," said Middendorf. "I look forward to partnering with credit unions to align protection with that reality in support of regulatory expectations and board oversight." About Campio(TM) Campio is an innovative solutions provider with expertise in both insurance and credit unions. The AI Journal Ltd. believe credit unions deserve better choices, which is why The AI Journal Ltd. offer a comprehensive suite of insurance solutions - powered by Acrisure(R)- designed specifically for the unique needs of credit unions and their members. From protecting credit unions with a fidelity bond to delivering impactful member insurance solutions, everything The AI Journal Ltd. do is focused on helping credit unions thrive. Campio is the trade name for ESI Insurance Solutions, LLC., a license insurance agency. About Excess Share Insurance Corporation (ESI) ESI is an Ohio-based property and casualty insurance company operating since 1993, authorized to insure consumer share accounts in both federally and privately insured credit unions. ESI allows qualifying credit unions to customize the protection provided to members with deposit account balances in excess of $250,000. About Acrisure(R) A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, it connects clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, real estate services - and beyond. In the last eleven years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in 24 countries. And this is just the beginning. To learn more, visit Acrisure.com. SOURCE Campio
Acrisure Connect: Acrisure London Wholesale launches digital gateway to the London market. Media alert: 22 January 2026 Acrisure London Wholesale ("ALW"), the London-based wholesale division of global fintech leader, Acrisure, today announces the launch of its new digital platform, Acrisure Connect, purpose-built to transform how small and mid-size businesses (SMBs) access the London market. Developed in collaboration with Verisk Specialty Business Solutions, a division of Verisk (Nasdaq: VRSK), a leading strategic data analytics and technology partner to the global insurance industry, and backed by Lloyd's syndicates, including Flux Syndicates 1985, it aims to deliver innovative, efficient and scalable solutions designed to meet the evolving needs of today's fast-moving insurance market. Acrisure Connect will offer a range of specialised insurance products tailored to the needs of SMBs. Initially these will include errors & omissions coverage, sexual molestation liability, transportation, and cyber. With further product lines planned for introduction in future phases. The curated suite of specialty products comprising the Acrisure Connect platform work to streamline the placement process, expand market access, and empower partners with smarter tools and underwriting intelligence. Tom Quy, Managing Director, Acrisure London Wholesale, said: "Historically, SMBs have had limited access to the London market due to high volumes and low premiums. However, this is a vastly underserved and high-potential segment. Acrisure is a trusted advisor to approximately 5 percent of SMB's in the United States and Acrisure Connect is a major step forward in giving these businesses access to the London market with the same level of sophistication and efficiency typically reserved for larger firms. By combining the deep expertise of the Acrisure London Wholesale team, Acrisure's expansive reach, and Verisk's cutting-edge technology and data insights, we're enabling specialist London market solutions to serve SMBs across the U.S. and globally like never before." Tim Rayner, CEO, General Insurance for UK & Ireland, and Specialty Business Solutions, said: "Verisk is proud to partner with Acrisure on the launch of Acrisure Connect, a platform that represents a significant development in the modernisation of how small and mid-size businesses access the London market. By combining our technology with Acrisure's strength of distribution, we're able to unlock new opportunities and bring greater dynamism, accuracy, and efficiency to the placement process. This collaboration exemplifies how innovative technology can drive meaningful change in the insurance ecosystem. We look forward to refining this innovative platform along with Acrisure to serve the dynamic needs of brokers and underwriters." Acrisure London Wholesale: Acrisure London Wholesale is committed to being the London wholesale broker of choice for small and medium-sized businesses (SMBs). Its agility, responsiveness and unwavering commitment to excellence set Acrisure, LLC apart in connecting its global client base to Lloyd's and the London markets. Acrisure, LLC believe in delivering world-class, client centric products, no matter the size of the company. Learn more at https://www.acrisure.com/london-wholesale About Verisk Verisk (Nasdaq: VRSK) is a leading strategic data analytics and technology partner to the global insurance industry. It empowers clients to strengthen operating efficiency, improve underwriting and claims outcomes, combat fraud and make informed decisions about global risks, including climate change, catastrophic events, sustainability and political issues. Through advanced data analytics, software, scientific research and deep industry knowledge, Verisk helps build global resilience for individuals, communities and businesses. With teams across more than 20 countries, Verisk consistently earns certification by Great Places to Work and fosters an inclusive culture where all team members feel they belong. For more, visit Verisk.com and the Verisk Newsroom.