Every day, it feels like healthcare becomes less about the practice of medicine. Hospitals and private practices operate on razor-thin margins, caught between the bureaucracy of insurance companies and ballooning administrative costs. And technological advancements — from electronic health record systems to dictation software — have failed to live up to their promise of making the lives of all healthcare staff easier. 

Athelas’ mission is to once again make health the focus of healthcare by using AI and automation to eliminate distractions and keep providers connected to their patients throughout the care journey.

The Athelas suite of automated and AI-enabled hardware, software, and services results in happier and healthier patients, less time wasted on administrative tasks, safer staff, and more reliable insurance reimbursements. Since merging with Commure, our growing suite of solutions now includes:

• Patient Engagement - Commure Engage empowers providers to connect with their patients throughout the care journey, reducing no-shows and improving health outcomes

• Workflow Automation - PatientKeeper and other workflow tools automate repetitive tasks, allowing healthcare workers to spend more time with patients 

• Staff Safety - Commure Stronglineprotects staff from workplace violence by empowering them to call for help to de-escalate potentially violent situations  

• At-Home Monitoring - Athelas Care Management offers a suite of remote sensors that allow doctors to bring healthcare into the home, saving lives through early intervention

• Billing Solutions - Athelas RCM offers AI-driven, full-cycle revenue cycle management solutions that optimize claims submission, ensuring insurers pay every dollar they owe for work performed by healthcare providers

• Automated Dictation - Athelas Scribeutilizes the power of LLMs to record and automatically summarize appointments, saving doctors countless hours every day

Athelas takes a provider-focused approach to healthcare and the healthcare industry has noticed. We’ve grown more than 500% year over year for three consecutive years. We support more than 250,000 clinicians and staff and hundreds of thousands of patients across hundreds of care sites. And we’re just getting started. Backed by General Catalyst, Sequoia, and many other leading investors, Athelas & Commure is positioned to be the defining healthcare tech company of the next 15 years.

If you’re eager to advance our mission to make health the focus of healthcare, come join us!

This role will require 50% travel

What You’ll Do

• Run the full Scribe customer lifecycle from end to end for our free users

• Ensure the efficient and timely execution of all essential aspects of client onboarding, from project initiation to launch

• Manage customer relationships and own the delivery of exceptional experience for every customer

• Demo free version of our product to customers

• Breakdown hairy, challenging business problems

• Own execution and outcomes

• Drive operational metrics (process throughput, defect rate, etc.)

• Understand the business in-and-out to be proactive about solving emerging problems

• Run cold outreach with customers via phone / demo call

• Be able to determine territories that have large private practices as a customer base

• Visiting customers in the field to activate Scribe in person

• Experience in conducting customer onboarding calls for new user setup

• Running business reviews / check ins to monitor usage metrics

• Commitment to delivering customer value by thoroughly understanding clients’ use cases and aligning them with Athelas’ best practices

What You Have

• 1-2 years experience in Sales, Account Managment, Customer Success or Operations at a fast-paced SaaS tech company (Ideally working on a "freemium product")

• Experience working cross-functionally with sales, operations, and engineering teams to address clients’ needs and support company objectives.

• Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience.

• Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things

• Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience.

• Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer’s requests

• Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers.

• Comfortable with 50% travel.

• Proficient in SQL, Retool, Google Suite is a plus.

• Fluency with Artificial Intelligence frameworks is a bonus.

Why You’ll Like Working with Athelas

• Execution focused, driven team: Join a team with an incredible record - we are the smallest, fastest company in history to receive FDA hematology clearance. We are also the largest Remote Patient Monitoring company in the US, with a fast-growing SaaS Revenue Cycle Management business as well

• Technology Focus: Revolutionizing how technology can be used in the healthcare industry

• Strong Backing: $132M Series B raised from the likes of Sequoia, General Catalyst, Tribe, Y Combinator

• Mission Driven: We are changing the way healthcare is provided, bringing it directly to the people who need it with technology-enabled solutions

• Incredible Growth: Revenue growth of 5x over the past 6 months and we’re just getting started!

• Competitive Benefits: Unlimited PTO, medical, dental, vision, excellent maternity and paternity paid time off.

Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization.

Employees will be required to attest to these requirements upon hire and on an annual basis.