Entry Level Customer Service Assistant

Job Description

Job Description

We are seeking a motivated and professional Entry Level Customer Service Assistant to join our growing team in Akron, OH. The ideal candidate will be the first point of contact for customers, providing support, answering inquiries, and ensuring a positive client experience. This role is perfect for individuals looking to start their career in a dynamic and growth-oriented environment.

Responsibilities

• Greet and assist clients in person, over the phone, and via email.

• Respond promptly to customer inquiries and resolve issues with professionalism.

• Maintain accurate records of customer interactions and transactions.

• Support the customer service team with administrative tasks.

• Follow up on customer feedback to ensure satisfaction.

• Collaborate with other departments to streamline service delivery.

Qualifications

Qualifications

• High school diploma or equivalent required; associate degree is a plus.

• Strong communication and interpersonal skills.

• Detail-oriented and capable of multitasking in a fast-paced environment.

• Basic computer proficiency (Microsoft Office, email systems).

• Positive attitude and a willingness to learn.

• Previous customer service experience is an advantage but not required.