Travel Expense and Corporate Card Administration Process Expert & Transformation lead

This is a hybrid role. Upon agreement between you and your supervisor, you are entitled to a flexible arrangement where you will be able to split your time between working from the office and working remotely.

We are seeking a Global Process Expert to lead the end-to-end design, governance, and continuous improvement of the Travel Expense Management and Corporate Card Administration processes globally. This strategic role is responsible for establishing standardized, efficient, and compliant global policies and processes, while ensuring optimal user experience and cost effectiveness. The successful candidate will bring strong SAP Concur expertise, a background in global Travel Expense operations, and experience managing Corporate Card programs.

Your responsibilities:

• Define, own, and continuously optimize the global Travel Expense Management and Corporate Card Administration process landscape across all business units and geographies.

• Develop and maintain a global process framework, including policy alignment, process documentation, internal controls, SLAs, and KPIs.

• Serve as the strategic point of contact and decision-maker for all matters related to T&E and card administration processes globally.

• Establish global governance to ensure adherence to company policies, local tax laws, and regulatory requirements.

• Partner with Internal Audit, Compliance, and Legal to assess and mitigate risks in the T&E and card ecosystem.

• Ensure robust audit readiness and policy enforcement mechanisms across the organization.

• Act as SAP Concur process and product expert, ensuring optimal configuration, user experience, integration, and ongoing system enhancements.

• Collaborate with IT and external vendors to manage system changes, releases, and issue resolution.

• Own global rollout and change management strategies related to T&E and card tools.

• Lead the design and governance of the Corporate Card program, including card issuance, limits, usage policies, and exception handling.

• Liaise with banking and financial partners to manage global card programs, including monitoring service levels and contractual obligations.

• Oversee reconciliation, fraud monitoring, and dispute resolution processes in partnership with Finance and Treasury.

• Lead end-to-end Request for Proposal (RFP) processes for selection or renewal of T&E platforms, card providers, or expense auditing partners.

• Define and track KPIs, SLAs, and performance metrics for T&E and card-related processes globally.

• Identify process gaps and lead continuous improvement initiatives using Lean/Six Sigma or similar methodologies.

• Drive automation, self-service, and digitalization of expense management and card administration functions.

Our requirements:

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field (MBA or advanced degree preferred).

• 8–12+ years of experience in T&E operations, shared services, or global process ownership.

• Proven expertise with SAP Concur, including expense, request, audit, and integration modules.

• Hands-on experience managing corporate card programs across multiple countries and regions.

• Demonstrated success in leading global T&E-related platforms and providers.

• Strong knowledge of global policy design, compliance management, and audit readiness in T&E functions.

• Excellent process management and stakeholder engagement capabilities.

• Strong analytical skills with the ability to interpret data and make informed decisions.

• Excellent communication skills, able to collaborate effectively with senior leadership and operational teams.

• Proficiency in working across cultures and time zones.