Network and Systems Administrator

Posted on 2/17/2024



501-1,000 employees

Provides software development and testing tools


Cambridge, MA, USA

Required Skills
Microsoft Azure
Operating Systems
  • Minimum 3+ years' experience in System Administration in a Corporate environment
  • Strong technical, analytical, problem solving, and interpersonal skills required
  • Strong IT foundational knowledge and understanding of core network technologies required
  • Ability to learn and willingness to take on more complex tasks
  • Experience deploying, maintaining, and optimizing a distributed server environment, including Windows and Linux server operating systems
  • Experience working within a global enterprise environment supporting the business needs of multiple offices in different countries and regions
  • Understanding of network technologies, including TCP/IP, routing protocols, VLANs, routing, switching, wireless and firewall policies
  • Working knowledge of Active Directory, Microsoft Entra, Microsoft 365, Group Policy, DHCP and DNS
  • Working knowledge of AWS and Microsoft Azure platforms desired
  • Working knowledge Veeam desired
  • Scripting skills are a plus
  • Provide third level support and troubleshooting for our network and systems
  • Manage day-to-day support of servers, SaaS applications, networking, and IT Services
  • Assist with and lead project implementations, changes and improvements to environment
  • Assure a high level of reliability and performance through systems monitoring and infrastructure management
  • Analyze and recommend improvements to the existing environment
  • Keep up with relevant trends to optimize and enhance SmartBear environment
  • Recommend, implement and support enterprise hardware, systems, and/or tools
  • Ensure system availability; regularly patch, upgrade and perform backups for all systems
  • Maintain deployments & upgrades, Windows and Linux servers, as well as network infrastructure
  • Remediate vulnerabilities and maintain compliance with policies and procedures
  • Craft clear and concise documentation and knowledge base articles
  • Help to develop and maintain IT policies
  • Support, automate and provision systems and business applications
  • Coordinate with international IT Infrastructure teams to develop global solutions
  • Recommend, implement and support enterprise hardware, systems and tools
  • Assist in developing the overall performance and capability of internal support teams through mentoring and knowledge sharing
  • Domestic and/or International travel may be required
  • Participate in an On-Call rotation

SmartBear offers a suite of software development tools, including test management, automation, API development, and application stability solutions, utilizing technologies such as SwaggerHub, TestComplete, Bugsnag, ReadyAPI, Zephyr, and Pactflow, serving over 16 million developers and testers at 32,000+ organizations. The company's products enable rapid API-first development, defect fixing in real time, and application stability for a wide range of organizations and professionals in the software development industry.

Company Stage


Total Funding



Somerville, Massachusetts



Growth & Insights

6 month growth


1 year growth


2 year growth