Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are reimagining international payments at scale and building new products to create deeper relationships with our customers and their loved ones across the globe. Join over 2,700 employees across 10 offices who are growing their careers while having a positive impact on people globally.

About the Role:

Remitly is increasingly focused on customers in emerging markets. We are looking for a researcher intern who can bring a unique skill set to the team that would help us make a significant advancement in our current effort to build a customer-centric multi-product ecosystem around our core remittance product. You will report to the leader of product research, joining the Consumer Insights team, a team of six multicultural researchers who work across multiple products and marketing. You will manage and conduct your own individual project end to end. The specifics of the project will be based on your level of experience, background, and relevant skills. You will gain valuable experience collaborating with others on their projects, including fellow researchers, product designers, product managers, and engineers.

You Will:

• Own a specific end-to-end project that helps Remitly to create a cohesive multi-product customer experience, particularly focused on those living in specific emerging markets
• Create outputs that allow for scale (e.g., behavioral personas, customer journey maps, new recruitment systems and strategies, etc)
• Provide consultation on and direction to product designers for usability and prototype tests when needed
• Educate and inform others at Remitly about your project and what you learn along the way in conversations and large-group presentations
• Contribute to team-wide research projects spanning product, business, and marketing

You Have:

• Experience with primary data collection through mixed methods (interviews, prototype tests, observations, surveys, etc.)
• Ability to collaborate and communicate with non-researchers, construed broadly
• Native or professional proficiency in English and another language – including data collection and analysis entirely in that other language. We are especially interested in Spanish, Tagalog, Hindi (or other major languages in India), and Portuguese
• Experience in cross-cultural or international research
• Post-graduate degree in social sciences (e.g., anthropology, sociology), human–computer interaction, or human-centered design and engineering. This degree may still be in progress (with good academic standing)
• Curiosity about Remitly and its values, Remitly’s products, and above all, Remitly’s customer base of first-generation immigrants and emerging market customers

Remitly is an Equal Opportunity Employer. Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman’s potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an E-Verify Employer