Operational Improvement Program Manager

About the Role:

We are seeking a visionary and results-driven Operational Improvement Program Manager - GenAI to lead enterprise-wide and department specific initiatives focused on driving greatly improved operational efficiency and overall improved operational performance. Reporting directly to the Chief Operating Officer, this role will lead a highly visible enterprise effort to work cross-functionally to identify inefficiencies, implement innovative solutions —with a focus on leveraging technology including a specific spike on leveraging Generative AI (GenAI)—and foster a culture of continuous improvement. This role is remote and requires prior experience promoting, evangelizing and rolling out GenAI.

The ideal candidate is a strategic thinker, a skilled change agent, and a collaborative leader who thrives in dynamic environments and is passionate about leveraging emerging technologies to transform operations with a maniacal focus on improved outcomes.

You Will:

Strategy & Governance

• Develop and execute a multi-year operational efficiency strategy aligned with Abacus Insights' growth and margin objectives.

• Establish governance for intake, prioritization, and execution of efficiency and automation initiatives.

• Drive high-level business case development to justify investments with clear ROI articulation

• Define standards for process mapping, value modeling, and benefits realization.

• Set near-term goals, in partnership with functional leads, and create actionable plans to realize targeted efficiency improvements over near-term time horizons.

Technology & GenAI Automation Enablement

• Lead the identification technology-drive, including GenAI, automation solutions across business functions.

• Partner closely with functional leaders to deploy solutions at enterprise scale.

• Partner with Information Security and Engineering to implement custom and off-the-shelf tools.

• Ensure solutions are secure, compliant, and scalable, with robust monitoring and telemetry, including utilization of tools. 

Change Management & Adoption

• Drive structured change management programs to ensure adoption of new tools and processes.

• Serve as the visible advocate for change, communicating progress and success stories across the organization.

Community of Practice & Knowledge Management

• Launch and lead an Operational Efficiency Community of Practice to share best practices and reusable assets.

• Build and maintain a knowledge repository of playbooks, templates, and case studies.

Measurement & Impact

• Define and maintain an impact scorecard to track efficiency gains and adoption metrics; monitor impact vs. business cases / estimated impact. 

• Partner with Finance to validate benefits and translate them into margin improvement.

• Report progress to the COO and executive leadership team on a regular cadence.

What We're Looking For:

• 5+ years in operations, process improvement, or technology-enabled transformation.

• Proven track record of delivering measurable operational improvements and cost savings.

• Deep hands-on experience with automation and GenAI technologies at production with quantified impacts.

• Strong change management and stakeholder engagement skills.

• Strong analytical skills with a data-driven approach to problem-solving and decision-making.

• Excellent leadership and cross-functional indirect management skills.

• Exceptional communication and presentation skills, with the ability to convey complex ideas clearly and persuasively.

• Strategic thinker with the ability to develop business cases with quantified ROI 

• Collaborative mindset with the ability to work effectively across cross-functional teams.

• "Roll up your sleeves mentality" working side-by-side with your team.

• Demonstrated ability to thrive in a fast-paced, dynamic startup environment.

Nice to Have:

• Experience in healthcare technology or payer/provider ecosystems.
• Lean Six Sigma or similar process improvement certification.