Administrative Program Assistant 1

Job Description

General Description and Conditions of Work:

This is an office/clerical position primarily providing support and assistance to the Administrative Services unit, performing a broad variety of office and program support responsibilities that require applying some program knowledge and office and administrative practices, policies and procedures to conduct specific office support and administrative activities.  This position provides information regarding various programs and benefits, general eligibility requirements, policies and procedures; makes referrals to other services/resources.  Assists in providing emergency shelter as mandated and required.  This position supports agency program planning related to front desk operations, evaluation and execution of such activities and staff training.  This position is supervised by the Administrative Services Manager but also receives direction from the Senior Administrative Coordinator. 

Knowledge, Skills, and Abilities (KSA’s) required to successfully perform the work:

Considerable knowledge of: office and administrative practices, policies and procedures as related to assigned program and office support activities; spelling, grammar and punctuation; office terminology, procedures, and equipment technology and office software programs; MS Office and Excel; and mathematics to calculate percentages, formulas and averages to solve mathematical problems.Some knowledge of:elementary bookkeeping and accounting.

Skills in:operating a personal computer and various computer software programs, printer, fax/copier, scanner and a variety of standard office machines and equipment.Some skill in performing basic maintenance of computer system and general office equipment to include some troubleshooting of automation equipment problems.

Demonstrated ability to: plan, organize, and prioritize own work schedule, communicate effectively both orally and in writing with program participants and others; organize information and develop/maintain records in various formats; follow written and oral instructions; multi-task; establish and maintain effective working relationships with coworkers, customers, other public and private agencies, and the public sometimes under stressful situations.Collect and disseminate information; make computations with speed and accuracy; read and interpret documents such as policy manuals, rules and procedures, operating instructions; file alphabetically or numerically; proofread; and type from clear copy or draft.Make minor decisions in accordance to regulations and established practices; advise and interpret policies and procedures in researching and resolving inquiries, requests and complaints; and support front desk staff.

Minimum Qualifications (Education, Experience, Licensure, Certification):

Education: High school diploma supplemented with related clerical or administrative experience in business, social services, human services or related field OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check.

This investigation may include fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority.

All offers are contingent upon satisfactory results of the required checks and screening.

Driving records must meet agency requirements.

APPLICATIONS, RESUMES, AND REFERENCES FOR THIS POSITION MUST BE SUBMITTED ELECTRONICALLY THROUGH THIS WEBSITE.  A RESUME MUST BE SUBMITTED WITH APPLICATION AS WELL.  MAILED, EMAILED, FAXED, OR HAND-DELIVERED APPLICATIONS AND RESUMES WILL NOT BE ACCEPTED.

Consideration for an interview is based solely on the information provided. Applications/Resumes must include complete work history.