Full-Time

Product and Service Innovation Specialist

Posted on 7/15/2025

Redwood Credit Union

Redwood Credit Union

201-500 employees

Full-service credit union banking & loans

Compensation Overview

$41 - $54/hr

+ Base starting range: $41.00 to $54.00 per hour commensurate with experience. + competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

No H1B Sponsorship

Napa, CA, USA

In Person

Category
Product (2)
,
Required Skills
Product Management
Word/Pages/Docs
Data Analysis
Excel/Numbers/Sheets
PowerPoint/Keynote/Slides
Requirements
  • Ability to conduct research, document findings, and make recommendations.
  • Proven ability to analyze problems and challenges, identify and evaluate alternatives, and develop sound, effective solutions.
  • Strong communication, including verbal, written and presentation skills. Able to prepare and present reports and presentations of analysis, insights, and recommendations.
  • Excellent organizational skills and ability to prioritize and successfully manage multiple tasks and deadlines simultaneously.
  • Ability to establish and maintain effective working relationships with a diverse group of people.
  • Proficiency with Microsoft Word, Excel, and PowerPoint or similar.
  • Strong quantitative analysis aptitude with high attention to detail and accuracy and ability to extract insights from data.
  • Experience in product discovery, design thinking or other innovation discovery techniques.
  • Financial services industry and/or credit union experience.
  • Familiarity with behavioral finance/behavioral economics and consumer financial decision making.
  • Skillful facilitation of high impact conversations with the ability to build consensus.
  • Strong desire to learn and grow as a product development professional.
  • The ideal candidate has a combination of education and experience equivalent to a bachelor’s degree, plus a minimum of three years of relevant experience.
Responsibilities
  • Product Research and Analysis: - Research consumer and Member financial needs, priorities, behaviors, frustrations, and pain points to develop actionable insights. Develop journey maps. - Benchmark product and service offerings of direct competitors, credit unions, fintechs, and others. - Analyze market and Member data, demographics, behaviors, and metrics. - Assess current-state products and services to support processes and operations. - Develop in-depth product knowledge and relationships in assigned product areas within Redwood Credit Union.
  • Solution Development: - Facilitate internal meetings, workshops, and discussions to identify, craft, rework, socialize, and advance innovation opportunities. - Define and recommend strategically differentiated solutions to bring new products or product enhancements to life. - Partner with Compliance, Finance, IT, Member Experience, and lines of business to understand and address regulatory requirements, financial implications, technology needs, impacts to the total Member experience, and other organizational/operations changes required.
  • Implementation: - Support activities and projects to implement and launch new products and services. - Support digital teams in creation of new and enhancements to existing digital experiences. - Support Marketing & Communications in the development of product marketing strategies and tactics.

Redwood Credit Union is a member-owned financial cooperative serving Northern California. It offers checking, savings, CDs, IRAs, auto and home loans, insurance, investment services, and online/mobile banking for individuals and businesses. Members deposit funds, earn interest, borrow with competitive rates, and manage accounts via digital channels, with tools like budgeting resources. The credit union differentiates itself by focusing on member financial wellness, community programs, and accessible banking, aiming to help members save, protect against risk, and build financial stability while supporting local communities.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Santa Rosa, California

Founded

1950

Simplify Jobs

Simplify's Take

What believers are saying

  • Jay Tkachuk's 17-year credit union tech experience accelerates digital transformation initiatives.
  • Modern branch infrastructure expansion enhances member experience and local community revitalization efforts.
  • Strong asset growth to $9.9B and 530,000 members enables new service scaling.

What critics are saying

  • Bay Area real estate concentration exposes $9.9B loan portfolio to regional downturns.
  • Recent C-suite turnover signals prior leadership gaps in technology and risk management.
  • Branch expansion increases fixed costs amid accelerating digital banking adoption trends.

What makes Redwood Credit Union unique

  • Integrated auto dealership and insurance services through RCU Services Group subsidiary.
  • Community-focused credit union with 76-year history serving Bay Area since 1950.
  • Comprehensive Benefits Checking with identity theft protection, telehealth, and roadside assistance.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Mental Health Support

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Holidays

Company News

Broadcasting Corporation of Mendocino County
Apr 6th, 2026
A building that's been sitting empty in Ukiah is finally getting new life.

A building that's been sitting empty in Ukiah is finally getting new life. A building that's been sitting empty in Ukiah is finally getting new life. Redwood Credit Union is moving into the old bank site on East Perkins Street, with plans to open April 20. The new branch will offer upgrades like drive-up ATMs that customers didn't have before. City leaders say the project helps revitalize a building that had sat empty for years. The reopening follows a lengthy approval process and is seen as a positive step for the local business community. All articles loaded No more articles to load

The Galveston County Daily News
Mar 5th, 2026
Redwood Credit Union Surpasses $1 Million in Giving Support for Redwood Empire Food Bank

Redwood Credit Union surpasses $1 million in giving support for Redwood Empire Food Bank. * Business Wire * Mar 5, 2026 SANTA ROSA, Calif.-(BUSINESS WIRE)-Mar 5, 2026- Redwood Credit Union (RCU) today announced a major milestone in its long-standing partnership with the Redwood Empire Food Bank (REFB), surpassing $1 million in total giving. With food insecurity topping the list of financial hardships in our communities, this comes at a critical time as the credit union doubles down on its efforts to address this persistent issue. The $1 million mark in giving to the REFB represents a major financial commitment, and RCU remains committed to ensure that no neighbor goes hungry. While the $1 million mark represents a major financial commitment, RCU's support extends beyond monetary donations. RCU employees volunteer over 400 hours per year at REFB's local food distribution sites. The credit union also led an innovative Porch-to-Pantry food drive, which inspired 1,408 donors to register and contribute more than 36,000 pounds of food during the holiday season. RCU remains committed to ensuring that no neighbor goes hungry. "Food insecurity is often the first visible sign of financial hardship," said Brett Martinez, President and CEO of Redwood Credit Union. "When families struggle to meet basic needs like putting food on the table, it signals much broader economic challenges. At RCU, we believe stability is the foundation of financial well-being. That's why our long-standing support of Redwood Empire Food Bank is so important - it helps ensure people have what they need today, so they can build a stronger, more secure future." The relationship between the two organizations has historically focused on sustainable solutions to hunger, with $1 million in RCU donations supporting REFB's distribution network, which serves thousands across Sonoma, Lake, Mendocino, and other Northern California counties. In 2025 alone, RCU's financial giving to REFB combined with 402 hours of volunteer time equated to 282,038 meals provided to the community. "We are incredibly grateful for the enduring support of Redwood Credit Union," said Allison Goodwin, President and CEO of the Redwood Empire Food Bank. "Reaching the $1 million mark is a testament to RCU's dedication to our mission, as are the volunteer hours and community advocacy that help us lift the hopes of those most in need." For nearly four decades, the Redwood Empire Food Bank has served as the region's largest hunger-relief organization, nourishing over 135,000 neighbors across five North Coast counties. With hundreds of monthly distribution programs and a strong network of community partners, REFB ensures anyone experiencing hunger can access healthy food all year long. About Redwood Credit Union Founded in 1950, Redwood Credit Union is a full-service, not-for-profit financial institution providing personal and business banking to consumers and businesses in the North Bay and San Francisco. With a mission to passionately serve the best interests of its members, team members, and communities, RCU delivers many ways for its members to save and build money through checking and savings accounts, auto and home loans, credit cards, digital banking, business services, commercial and SBA lending, and more. Wealth management and investment services are available through Redwood Wealth Management, and insurance and auto-purchasing services are also offered through RCU Services Group (RCU's wholly owned subsidiary). RCU has more than $9.76 billion in assets and serves more than 525,000 members with full-service branches from San Francisco to Ukiah. For more information, call 1 (800) 479-7928, visit redwoodcu.org, or follow RCU on Facebook, Instagram, X, and LinkedIn for news and updates. (707) 576-5224/[email protected] Hi Res Images Available Here KEYWORD: CALIFORNIA UNITED STATES NORTH AMERICA INDUSTRY KEYWORD: FINANCE BANKING FUND RAISING PROFESSIONAL SERVICES PHILANTHROPY PUB: 03/05/2026 04:49 PM/DISC: 03/05/2026 04:49 PM

The Press Democrat
Feb 6th, 2026
Redwood Credit Union named among "America's Best' by Newsweek

Redwood Credit Union named among "America's Best' by Newsweek. Redwood Credit Union announced it has been selected as one of America's Best Credit Unions for the third year in a row by Newsweek. The credit union was recognized for its member satisfaction, financial strength and community impact, according to the Jan. 21 news release. "We're honored to be recognized by Newsweek as an industry leader strengthening the communities we serve," said Brett Martinez, President and CEO of Redwood Credit Union. "As a trusted financial partner, we're committed to helping our over 521,000 members achieve their goals through innovative products, exceptional service, and a deep commitment to doing the right thing." Last year, Newsweek also recognized RCU a one of America's Greatest Midsize Workplaces, an endorsement that came as the financial institution celebrated its 75 anniversary. Newsweek partners with market data research firm Plant-A Insights Group for research on the overall health and stability of regional financial institutions nationwide, surveying more than 71,000 U.S. residents and 845,000 reviews, according to the release. "More than financial service providers, credit unions are community partners, showing up in neighborhoods, participating in local initiatives and helping strengthen the connections that bind their members together," said Jennifer H. Cunningham, Newsweek editor-in-chief. RCU serves more than 521,000 members and as of last May, a workforce of almost 1,000 employees. Headquartered in Santa Rosa it has branches across the Bay Area from Ukiah to San Francisco. RevContent feed.

Sonoma Valley Chamber of Commerce
Jan 15th, 2026
Redwood Credit Union welcomes Jay Tkachuk as Chief Information Officer

Redwood Credit Union welcomes Jay Tkachuk as Chief Information Officer. NAPA, Calif., January 15, 2026 - Jay Tkachuk has joined Redwood Credit Union (RCU) as Chief Information Officer. In his role, Tkachuk leads the IT organization, scaling transformative ideas into enterprise-wide impact and developing and implementing cutting-edge technology solutions that meet the evolving needs of RCU's Members and team members. Tkachuk brings 17 years of experience leading technology and digital transformation efforts in the credit union industry. "We are thrilled to welcome Jay to RCU," said Brett Martinez, RCU President & CEO. "Jay has a deep understanding of integrating technology that enhances the member experience while strengthening operational excellence. His leadership will be instrumental as we continue to innovate, grow, and transform to meet the ever-changing needs of our members." Tkachuk holds both a Bachelor of Arts and an MBA from the University of Texas at Austin and earned certifications in Chief Digital Officer and Product Strategy from Northwestern University's Kellogg School of Management. He also serves as Chair of the Board of Directors for the Ukrainian American House, a Sacramento-based nonprofit that supports Ukrainian refugees and fosters international business connections. About Redwood Credit Union Founded in 1950, Redwood Credit Union is a full-service, not-for-profit financial institution providing personal and business banking to consumers and businesses in the North Bay and San Francisco. With a mission to passionately serve the best interests of its members, team members, and communities, RCU delivers many ways for its members to save and build money through checking and savings accounts, auto and home loans, credit cards, digital banking, business services, commercial and SBA lending, and more. Wealth management and investment services are available through Redwood Wealth Management, and insurance and auto-purchasing services are also offered through RCU Services Group (RCU's wholly owned subsidiary). RCU has more than $9.7 billion in assets and serves more than 520,000 members with full-service branches from San Francisco to Ukiah. For more information, call 1 (800) 479-7928, visit redwoodcu.org, or follow RCU on Facebook, Instagram, X, and LinkedIn for news and updates.

Morningstar
Sep 4th, 2025
Smart Banking With RCU's New Benefits Checking

Redwood Credit Union's recently launched Benefits Checking isn't just a checking account - it's a comprehensive protection package that offers peace of mind in moments people need it most.

INACTIVE