Full-Time

JD Logistics – Senior Account Manager

Merchant Service

Posted on 6/18/2024

JD.com Inc

JD.com Inc

10,001+ employees

China's largest online retailer and technology services

Data & Analytics
Robotics & Automation
Venture Capital
Industrial & Manufacturing
VR & AR
AI & Machine Learning
Consumer Goods

Senior

Iselin, Woodbridge Township, NJ, USA

Required Skills
Sales
Communications
Customer Service
Requirements
  • Bachelor’s Degree or higher
  • More than 7 years of sales support/customer service or other relevant experience in logistics/e-commerce industry
  • Bilingual in Chinese and English
  • Proficient in Microsoft Office Suite
  • Excellent organization, collaboration and communication skills, service and teamwork oriented, strong sense of responsibility
  • Ability to work in a fast-paced environment with multiple priorities and tight deadlines
Responsibilities
  • Ensure successful on-boarding of new customers
  • Assist sales team to develop standard operating procedure for customer operations
  • Deliver exceptional customer service
  • Assist Account Receivable in billing process
  • Drive standardization of managing third-party service providers

JD.com is China's largest online retailer, offering a wide range of products from fresh food to electronics, with a nationwide fulfillment network enabling same- and next-day delivery. The company is transitioning to a technology and service enterprise, leveraging cutting-edge technology and infrastructure to serve nearly 600 million customers and promote innovation across various industries.

Company Stage

Series B

Total Funding

$7.9B

Headquarters

Chaoyang, China

Founded

1998

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-2%

2 year growth

-6%