Service Representative

About the Role

In this role, you will embody our value of Doing The Right Thing by protecting People, Assets, and Brands. You will work in a energized, fast paced environment focused on creating a safe environment for our employees, teams, and customers; this is critical to driving our Brand power, enduring customer relationships, and exuding our commitment to team and values. You’ll need to understand the big picture strategy and work with cross-functional teams and external partners.

What You'll Do

• Provides a high level of visible, overt presence to prevent loss and safety issues.

• Helps drive a low risk culture and contributes to shortage reduction efforts by providing a visible presence on the sales floor.

• Greets customers and provides service.

• Maintains Physical Security of the store.

• Assists leadership in proper handling of escalated customer situations.

• Assists Asset Protection Coordinators during external shoplifting apprehensions.

• Collects and communicates loss and safety related intelligence to stores and Asset Protection leaders.

• Creates and maintains awareness by promoting available resources to your business partners (Open Door Policy, Code of Business Conduct Hotline, Brand Protection Program, Safety trainings, etc.).

• Promotes and supports awareness of store safety standards as they relate to security and safety procedures (Code Adam, active threat, emergency procedures, downtime boxes, equipment, etc.).​

Who You Are

• The Asset Protection Service Representative’s primary responsibility is to ensure the safety of all store employees and customers and to support the shortage reduction efforts by providing a strong visible presence in the store.

• They are responsible for monitoring the customer entrance/exit.

• They work closely with store leaders and other Asset Protection personnel to ensure all Asset Protection initiatives are compliant to Brand standards while maintaining a strong focus on customer service.

• Experience in customer service and/or a high-pressure, multitask environment to drive results, coach, and collaborate.

• Strong communication and interpersonal skills, including the ability to negotiate and build consensus across multiple stakeholders and functions.

• Ability to actively learn and immediately apply learnings into decisions and behaviors.Ability to manage and prioritize their time; able to multitask.