Ukrainian Support Specialist
Posted on 2/12/2024
World Relief

1,001-5,000 employees

Christian humanitarian organization serving the vulnerable
Company Overview
World Relief stands out as a compassionate employer, fostering a culture of empowerment and service through its mission to aid the most vulnerable. With a proven track record of over 75 years, it has demonstrated industry leadership in humanitarian efforts across 100 countries, leveraging partnerships with local churches and communities to develop sustainable solutions to global issues. The organization's commitment to advocacy and influencing policy makers further underscores its competitive edge in effecting meaningful change.
Social Impact

Company Stage


Total Funding





Baltimore, Maryland

Growth & Insights

6 month growth


1 year growth


2 year growth

Chicago, IL, USA
Experience Level
Customer Success & Support
  • Fluent in Ukrainian
  • Valid driver’s license
  • MS Office skills required
  • Ability to work a flexible schedule including occasional early mornings, evenings, and/or weekends
  • Direct-service experience with immigrant populations preferred
  • Cross-cultural experience and/or knowledge of the refugee/immigrant experience
  • BSW preferred
  • Conduct initial client intake to collect demographic information, gather client documentation, and assess program eligibility
  • Conduct comprehensive family assessment with each client, develop individual client service plans based on strengths and needs, and facilitate connections to appropriate services and resources
  • Conduct regular check-ins during the first 90 days to assess goal progression, evaluate family stability and needs, and to provide support and guidance to clients through case management
  • Provide employment counseling to clients that may include individual meetings, informing about job prospects, following up on job leads, and coordinating interview scheduling
  • Provide mediation services between clients and outside entities (i.e., neighbors, landlords, volunteers, service providers, etc.)
  • Conduct outreach within the Ukrainian immigrant community as well as with community organizations to increase awareness of service provision available to Ukrainian Humanitarian Parolees through World Relief
  • Make internal referrals to World Relief’s social services programs (case management, employment services, children & youth services, mental health counseling) and referrals to other WR programs (ESL, immigration legal services)
  • Provide referrals to community agencies and organizations for clients seeking services that WR does not offer; follow-up on referrals to ensure that client was able to connect with the recommended resource
  • Maintain timely and accurate client files, case notes, and reporting records
  • Actively participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events
  • Attend external community meetings to build relationships with community agencies
  • Collaborate with volunteers and Volunteer Services staff to support the work of volunteers engaging with clients
  • Other duties as assigned
Desired Qualifications
  • Highly self-motivated with strong follow-through and ability to work independently
  • Adaptable and comfortable working in a fast-paced environment
  • Detail oriented
  • Strong organizational skills and ability to maintain detailed, accurate records
  • Strong mediation and problem-solving skills