Full-Time

Customer Success Program Manager

Xometry

Xometry

501-1,000 employees

AI-enabled marketplace for on-demand manufacturing services

Data & Analytics
Industrial & Manufacturing
AI & Machine Learning

Junior, Mid

Buffalo, NY, USA

Required Skills
Sales
Communications
Customer Service
Requirements
  • Bachelor's degree in relevant field or equivalent work experience
  • Strong written and verbal communication skills with quick turnarounds on customer requests
  • 3+ years of experience in an enterprise-level customer support facing environment
  • Manufacturing experience is preferred (aerospace, medical device, automotive, etc..)
  • Must be able to be on customer site 3-5 days per week
  • Detail-oriented with the ability to manage multiple tasks simultaneously
  • Proficient in using customer relationship management (CRM) tools
  • Must be a US citizen or GC holder
Responsibilities
  • Become subject matter expert on our instant-quoting engine and teamspace platform
  • Engage with customers at their location to understand their specific manufacturing requirements and preferences.
  • Collect detailed information on customer orders, ensuring accuracy and completeness.
  • Input customer orders into Xometry’s instant-quoting engine using our customer portal
  • Build relationships and establish rapport with customers across engineering, program management, procurement, and more.
  • Travel locally and work on-site with customers
  • Provide exceptional customer service with an upbeat, positive, can-do attitude
  • Provide support to internal and external stakeholders across sales, operations, and engineering
  • Address and resolve any customer concerns or issues related to orders or quotes promptly.
  • Maintain accurate and up-to-date records of customer interactions, order details, and quotes.
  • Update customers on the status of their orders and keep them informed throughout the production process.

Xometry's mission is to accelerate innovation by providing real-time, equitable access to global manufacturing capacity and demand. Xometry is the leading AI-enabled marketplace for on-demand manufacturing, transforming one of the largest industries in the world.

Company Stage

Later Stage VC

Total Funding

$443.4M

Headquarters

North Bethesda, Maryland

Founded

2013

Growth & Insights
Headcount

6 month growth

1%

1 year growth

2%

2 year growth

29%

Benefits

Medical, dental, & vision insurance

Life insurance

401(k) with company matching

Equity

Generous PTO

Paid volunteer time

Commuter & parking benefits

Maternity & Paternity leave

Free snacks

Dog-friendly office spaces