Full-Time
Receptionist
Deadline 7/17/27
PDS Health
Compensation Overview
$17 - $24/hr
Costa Mesa, CA, USA
In Person
Category
 Administrative & Executive Assistance (2) |
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Required Skills
Patient Education
Requirements
- A High School Diploma or general education degree (GED) is required.
- Knowledge of office practices, technology applications, and patient insurance.
- Proficiency with computers and practice management systems, including patient registration and electronic check-in.
- Ability to work independently and as part of a team.
- Ability to manage tasks and time effectively without compromising work quality.
- Ability to maintain strict confidentiality with patient records.
- Ability to work in a fast-paced environment with strong organization and attention to detail.
- Excellent interpersonal, oral, and written communication skills.
- Ability to comply with company policies and applicable state, federal, and other regulatory requirements.
Responsibilities
- Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework.
- Support the Perfect Patient Experience process by helping patients come into the office and ensuring they are comfortable during visits.
- Schedule appointments to support smooth and productive healthcare-provider schedules.
- Interact and communicate with patients and guests in the reception area during wait times.
- Answer telephones promptly and handle calls efficiently and thoroughly.
- Complete all tasks on the front-office checklist daily.
- Post payments to patient accounts in accordance with company policies.
- Serve as the subject matter expert in the practice management system for patient registration and electronic check-in, and keep account information accurate and current.
- Check patients in efficiently, obtain required consents, notify the back-office team of arrivals, and present pertinent patient information.
- Confirm patient appointments according to office policies or at least two days in advance.
- Return and resolve patient messages received from the Contact Center promptly.
- Participate in daily morning huddles, monthly team meetings, and other required meetings.
- Understand business imperatives and how the role affects metrics.
- Support the PDS Brand framework and make decisions consistent with it.
- Become knowledgeable about and support clinicians with patient education regarding the Mouth-Body Connection.
- Maintain a professional appearance and demeanor and address others professionally and respectfully.
- Ensure compliance with company policies and applicable state, federal, and other regulatory requirements.
- Perform other assigned duties.
Desired Qualifications
- Prior coursework or on-the-job training in dentistry, insurance, or business.