Full-Time

Student Success Team Lead

Posted on 11/26/2024

Campus

Campus

201-500 employees

Online community college offering accessible education

Education

Compensation Overview

$70k - $85kAnnually

+ Equity Grants

Mid, Senior

Atlanta, GA, USA

Category
Customer Success
Customer Success & Support
Required Skills
Customer Service
Requirements
  • 4+ years of experience in customer service, higher education, or coaching/mentoring programs.
  • 3+ years of leadership experience, with a proven ability to manage and develop teams.
  • Strong communication and interpersonal skills to build relationships with both students and staff.
  • A data-driven mindset with experience using metrics to track performance and guide decisions.
  • A passion for coaching, mentoring, and helping others succeed.
Responsibilities
  • Ensure coaches are building strong, meaningful relationships with their students.
  • Lead weekly team meetings and pipeline sessions to identify retention strategies and focus areas.
  • Use data and KPIs like retention, attendance, and student NPS to track performance and ensure your team meets goals.
  • Support coaches in addressing challenges and improving outcomes.
  • Monitor and support your team’s daily activities, including calls, emails, and texts, to ensure effective and timely student engagement.
  • Conduct call monitoring to provide feedback and help coaches improve their outreach and coaching skills.
  • Manage a small caseload of students to stay connected with the coaching experience and provide direct support.
  • Partner with leadership and other stakeholders to align on updates, initiatives, and organizational priorities.
  • Act as a resource for your team, stepping in to manage escalated student concerns when needed.
  • Use data insights to identify areas for growth, implement new initiatives, and continuously improve the student success program.

Campus is an online community college that provides high-quality education by employing professors from top universities. It offers live classes and office hours for direct interaction with instructors, along with support services like free tutoring and career assistance. What makes Campus unique is its focus on accessibility, with a simple application process that doesn't require test scores and additional resources like free laptops and Wi-Fi for students in need. The goal of Campus is to remove barriers to education and ensure that all students have the support they need to succeed.

Company Stage

Series A

Total Funding

$50.6M

Headquarters

North Highlands, California

Founded

2021

Simplify Jobs

Simplify's Take

What believers are saying

  • Raised $23M Series A extension to fuel growth and expansion.
  • Growing demand for online education boosts Campus's market potential.
  • 24/7 wellness services align with increasing focus on mental health in education.

What critics are saying

  • Increased competition from traditional universities offering online courses.
  • Pressure from high-profile investors may lead to strategic missteps.
  • Recent campus closures and job cuts may indicate financial instability.

What makes Campus unique

  • Campus employs professors from top universities for high-quality education.
  • Offers live classes and office hours for direct student-professor interaction.
  • Provides free laptops and Wi-Fi to remove barriers to online education.

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