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Merchant Acquiring Manager
Confirmed live in the last 24 hours
Edgewater, NJ, USA
Experience Level
Desired Skills
Customer Service
  • 5+ years banking, risk, payment, and/or credit card industry experience
  • Excellent interpersonal and customer service abilities
  • Ability to work effectively in a multi-task, high-volume environment
  • Able to manage ad hoc project task and meet deadlines on project timelines
  • Excellent organizational skills
  • Strong problem-solving skills
  • Ability to learn products /services and apply knowledge
  • Excellent oral and written communications skills
  • Ability to perform job functions accurately and with attention to detail
  • Maintain confidential customer and Bank information in a responsible and secure manner
  • Coordinate the operational activities to ensure compliance with all federal and state laws, as well as organizational policies, procedures, and processes, including (but not limited to) those related to the CARD Act, CARD BRAND rules, Regulation E, the Bank Secrecy Act (BSA), Identity Theft Red Flags, and Office of Foreign Assets Control (OFAC) to mitigate any potential legal risks and prevent any unfavorable exposure to the Bank Complies
  • Provide support to cross functional teams in reviewing Third Party Agents to identify the opportunities and risks of the business; sets forth a plan for managing the line of business and controlling its risks; and considers the operational integrity as it relates to the Bank's policies and procedures
  • Expansive knowledge of e-commerce and retail card transactions, merchant billing methods, interchange, network fees, statement analysis, pricing models, analyzes card fraud loss data to identify trends and develops strategies to proactively minimize future exposures and losses
  • Manage team workload to ensure all incidents, issues and requests are prioritized, assigned, resolved and/or acted on in a timely manner; and ensure all incidents and issues have their root causes identified where possible
  • Able to manage ad hoc project task and meet deadlines on project timelines
  • Accurately assesses the impact of a critical/major incident, and provide communication for distribution to appropriate parties with solutions on how to resolve the incident
  • Working knowledge of traditional banking systems, for example: debit and credit card issuing, processing, ACH, wires, and ATM
  • Conduct reviews and analysis to proactively identify required technical tasks/actions, issues, and risks
  • Work with multiple systems to monitor, process, control, confirm and settle all daily transactions with accuracy and ensure successful reconciliation to fulfill banking operations obligations
Cross River Bank

501-1,000 employees

Financial technology infrastructure solutions
  • Generous parental & leave policies
  • Completely subsidized health, dental, & vision insurance
  • Complimentary dry cleaning
  • On-site haircuts
  • Endless snacks
  • Company events
Company Core Values
  • Authentic
  • Purposeful
  • Responsible