Analyst – Fulfillment Operations

Updated on 9/22/2023

1,001-5,000 employees

Live and on-demand boutique studio classes

Company Overview

Peloton uses technology and design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. The company offers a suite of fitness products and services.

Locations

New York, NY, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Data Analysis

Sales

Salesforce

SQL

Tableau

PowerPoint/Keynote/Slides

Looker

Communications

Excel/Numbers/Sheets

CategoriesNew

Operations & Logistics

Requirements

Bachelor's Degree in Business, Logistics, Analytics or similar discipline
2+ years of professional experience in operations/supply chain/logistics/inventory control
Strong verbal and written communication skills
Experience in Microsoft Office (Excel, PowerPoint, Word)
Advanced in Excel, comfortable with large data sets
Experience with supply chain systems (Salesforce, Netsuite)
Effortlessly transition between working autonomously and collaboratively
Desire to work in a fast-paced environment with a bias towards action

Responsibilities

Monitor sales order fulfillment to ensure efficient and timely delivery of products to customers. Resolve errors to ensure orders are accurately fulfilled across entire E2E systems flow
Responsible for supporting the larger supply chain team in systematic transaction completeness, accuracy, and punctuality
Ensure compliance with established internal control procedures and documentation in collaboration with Accounting and Internal Audit stakeholders
Develop Standard Operating Procedures (SOP) documentation for all processes and controls across our network. Identify inefficiencies and help to coordinate to determine a future state that satisfies the business requirements
Identify root causes and partner cross functionally to develop effective solutions in order to prevent issues impacting both members, 3PL's and stakeholders throughout the company
Develop and implement new processes to increase compliance and simplify warehouse or systemic workflows
Support defining KPIs, SLA, and designing reporting dashboards
Partner with 3PL Managers to ensure SLAs are met, issues are resolved with hubs
Partner cross functionally with internal and external partners on process flow improvements
Review and follow up on the backlog of orders that do not ship by their scheduled date and impact demand\capacity planning. This may involve working with cross-functional teams to address status mismatches or system issues
Develop and document standards for handling aged orders and other scenarios

Desired Qualifications

Experience in SQL, Tableau, and Looker is a plus

ABOUT THE ROLE

The Analyst, Fulfillment Operations position will be based out of Peloton’s NYC Headquarters. This position will support sales order fulfillment, order management, and final mile network optimization with our 3rd Party Logistics providers to ensure members have a seamless delivery experience.

In this role, the successful candidate will be a key part of monitoring and optimizing sales order fulfillment across the 3PL network. This role will manage performance against our KPIs, performing root cause analysis when issues arise. Leveraging previous SOPs and business processes, you will recommend and participate in initiatives that reduce error & improve our inventory accuracy and operational efficiency. The analyst will be responsible for resolving errors as they arise, while also identifying root causes and working towards proactive solutions. The position will be focused on improving inventory accuracy and member experience.

YOUR DAILY IMPACT AT PELOTON

Monitor sales order fulfillment to ensure efficient and timely delivery of products to customers. Resolve errors to ensure orders are accurately fulfilled across entire E2E systems flow
Responsible for supporting the larger supply chain team in systematic transaction completeness, accuracy, and punctuality
Ensure compliance with established internal control procedures and documentation in collaboration with Accounting and Internal Audit stakeholders
Develop Standard Operating Procedures (SOP) documentation for all processes and controls across our network. Identify inefficiencies and help to coordinate to determine a future state that satisfies the business requirements.
Identify root causes and partner cross functionally to develop effective solutions in order to prevent issues impacting both members, 3PL’s and stakeholders throughout the company.
Develop and implement new processes to increase compliance and simplify warehouse or systemic workflows
Support defining KPIs, SLA, and designing reporting dashboards

Partner with 3PL Managers to ensure SLAs are met, issues are resolved with hubs

Partner cross functionally with internal and external partners on process flow improvements
Review and follow up on the backlog of orders that do not ship by their scheduled date and impact demand\capacity planning. This may involve working with cross-functional teams to address status mismatches or system issues.

Develop and document standards for handling aged orders and other scenarios

YOU BRING TO PELOTON

Bachelor’s Degree in Business, Logistics, Analytics or similar discipline
2+ years of professional experience in operations/supply chain/logistics/inventory control
Strong verbal and written communication skills
Experience in Microsoft Office (Excel, PowerPoint, Word),
Advanced in Excel, comfortable with large data sets
Experience with supply chain systems (Salesforce, Netsuite)
Experience in SQL, Tableau, and Looker is a plus
Effortlessly transition between working autonomously and collaboratively
Desire to work in a fast-paced environment with a bias towards action

#LI-CG1

#LI-Hybrid

The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including individual performance, business objectives, and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits.

As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including:

- Medical, dental and vision insurance

- Generous paid time off policy

- Short-term and long-term disability

- Access to mental health services

- 401k, tuition reimbursement and student loan paydown plans

- Employee Stock Purchase Plan

- Fertility and adoption support and up to 18 weeks of paid parental leave

- Child care and family care discounts

- Free access to Peloton Digital App and apparel and product discounts

- Commuter benefits and Citi Bike Discount

- Pet insurance and so much more!

Base Salary Range

$69,500—$90,400 USD

ABOUT PELOTON:

Peloton provides Members with expert instruction, world-class content and the fitness industry’s leading music library to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton offers an immersive and personalized experience [with or without equipment]. Access Peloton content via the Peloton Bike, Bike+, Tread, Guide, Row or the Peloton App, now with multiple membership tiers. Founded in 2012 and headquartered in New York City, Peloton has a highly engaged community of nearly 7 million Members across the US, UK, Canada, Germany, and Australia.

Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: [email protected]

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address.

If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email [email protected] before taking any further action in relation to the correspondence.

Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.