Full-Time

Customer Service Manager

Posted on 5/14/2024

First American

First American

10,001+ employees

Offers title insurance, real estate services, and technology

Data & Analytics
Real Estate

Senior

Tucson, AZ, USA

Required Skills
Customer Service
Requirements
  • Bachelor’s degree or equivalent combination of education and experience
  • 5-7 years of experience in customer service
  • 3-5 years demonstrated management experience in technical title, escrow or mortgage operations
Responsibilities
  • Managing a team of Customer Service Representatives
  • Setting priorities of daily operations
  • Achieving objectives in providing outstanding customer service
  • Monitoring team performance on customer service duties
  • Developing and monitoring operating systems
  • Developing business plan for team operations
  • Approving HR activities
  • Participating in long-range departmental planning
  • Providing input to operational decisions
  • Clarifying or modifying project plans
  • Approving HR activities
  • Participating in long-range departmental planning
  • Providing input to operational decisions
  • Clarifying or modifying project plans
  • Approving HR activities

At First American, employees have the unique opportunity to contribute to the digital transformation of the real estate industry, using proprietary technologies and extensive data assets. The company's comprehensive approach to title insurance, settlement services, and a broad spectrum of real estate-related technologies offers a dynamic work environment. Additionally, First American's commitment to innovation in providing data products, valuation services, and more ensures that its team is always at the forefront of industry advancements and service excellence.

Company Stage

N/A

Total Funding

N/A

Headquarters

Santa Ana, California

Founded

1889

Growth & Insights
Headcount

6 month growth

0%

1 year growth

5%

2 year growth

4%

Benefits

401k matching

Health, vision, dental insurance

Professional development

INACTIVE