Senior Product Manager

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

About the Role 

We’re looking for an experienced API Product Manager to lead the strategy and execution of API development within our Retail POS platform. This role is critical to delivering a world-class integration experience for merchants, partners, and developers using our Genius API platform.

You’ll work at the intersection of software, payments, and hardware—shaping how our modern POS ecosystem scales across diverse retail environments. This is an ideal role for a technically-minded product leader who thrives in fast-paced, cross-functional environments and is passionate about enabling seamless third-party integrations.

What Part Will You Play?  

• Own the full lifecycle of Retail POS API products, from ideation to market release and ongoing iteration

• Work closely with engineering leads to define technical scope, API design, and implementation plans to optimize data syncing

• Translate merchant and partner needs into clear technical requirements, epics, and user stories

• Design APIs and data flows that support a broad range of devices, services, and third-party platforms

• Lead the evaluation and integration of third-party SDKs, middleware, and hardware firmware

• Collaborate with QA and release management to ensure high reliability and test coverage

• Create and maintain high-quality developer-facing documentation and configuration guides, along with internal process maps

• Participate in agile ceremonies and collaborate cross-functionally with Product Design, Commercialization, Support, and Compliance.

• Provide oversight and coordination across multiple delivery teams to manage dependencies and sequencing

• Serve as a technical stakeholder in discussions around architecture, partner onboarding, and customer readiness

• Monitor usage patterns, developer feedback, and production performance to guide prioritization

What Are We Looking For In This Role? 

Minimum Qualifications

• A passion for API design and documentation

• 5+ years of experience in technical product management, platform product ownership, or API lifecycle management

• Deep understanding of RESTful API design principles, authentication protocols, and versioning best practices

• Experience creating and supporting a developer portal, certifying integrations, completing end-to-end testing, to create an optimized Developer Experience (DX)

• Ability to write clear, technically sound documentation for engineering and developer audiences

• Proven success working with engineering teams to deliver APIs and developer-facing features at scale

• Experience with POS systems, payment processing, and merchant onboarding workflows

• Proficiency in tools like Jira, Confluence, Lucidchart, Postman, and Git-based systems

• Excellent communication skills, including the ability to distill complex topics into clear decisions and trade-offs

• Knowledge of agile methodologies (Scrum, Kanban) and backlog management

Bonus Qualifications

• Experience with a development background.

• You are a creative problem solver who loves collaborating across teams both locally and globally.

• Experience with point-of-sale hardware, EMV certification, and payment gateway integrations.

• Familiarity with mobile device management solutions and deployment at scale.

• Prior work in regulated or security-conscious environments (PCI, GDPR, etc.) is a plus.

• Ability to manage third-party relationships and evaluate external SDKs and APIs.

• Experience supporting multi-market or international deployments is a plus.
   

Competencies

• Technical Acumen

• Systems Thinking

• Product Delivery

• Vendor & Partner Coordination

• Clear Written & Verbal Communication

• Results Orientation

• Agile Execution

• Customer Empathy

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].