Full-Time

Customer Care Rep I

Tempe, AZ

Posted on 4/23/2024

AXS

AXS

501-1,000 employees

Global ticketing platform for events and analytics


Entry

Tempe, AZ, USA

Required Skills
Communications
Requirements
  • Successful completion of new hire training and nesting
  • Final Grade must be passing
  • Two years plus previous experience in a customer support role
  • Track record of exceeding performance metrics
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM, Workforce systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school diploma
Responsibilities
  • Manage large amounts of multi-line inbound calls in a timely manner
  • Respond to general customer inquiries, invoice questions, and customer complaints
  • Project a professional company image through phone interaction

AXS is a global ticketing platform that utilizes integrated technology and analytics to power primary and resale marketplaces, offering best-in-class ticketing, marketing, and data technology for various events, from music clubs to major sporting events.

Company Stage

N/A

Total Funding

N/A

Headquarters

Los Angeles, California

Founded

2011

Growth & Insights
Headcount

6 month growth

5%

1 year growth

11%

2 year growth

30%
INACTIVE