Company

Federal Reserve Bank of New YorkWorking at the Federal Reserve Bank of New York positions you at the center of the financial world with a unique perspective on national and international markets and economies. You will work in an environment with a diverse group of experienced professionals to foster and support the safety, soundness, and vitality of our economic and financial systems.  

The Bank believes in work flexibility to balance the demands of work and life while also connecting and collaborating with our colleagues in person. Employees can expect to be in the office a couple of days per week as needed for meetings and team collaboration and should live within a commutable distance. 

What we do:   

Provide production support to ensure Open Market Operations are completed timely and accurately.  Ensure all critical external and internal facing postings are published within the required “Service Level Agreements” as defined by the Markets business area.  These postings include critical Reference Rates as well as Auction Results and Announcements.  Ensure all supporting and interfacing applications are ready for business by perform manual health checks and/or monitoring system generated alerts.

Coordinate with National IT on matters of shared infrastructure, system processes and end-user technologies across the System to ensure seamless delivery and support. Collaborate with Enterprise Platforms and Capabilities (EPC) and Enterprise Architect (EA) to achieve standard infrastructure capabilities/products, infrastructure engineering, provision, and deployment of infrastructure components. Oversee infrastructure and operations support processes to ensure stability and continuous improvement of the production environments. Manage full life cycle of End-User technology. Cultivate and maintain excellent relationships with service providers and vendors.

Outcomes will include modified support model for agile delivery and cloud adoption. On-demand infrastructure provisioning to support rapid application change and infrastructure scaling using agile and programmable infrastructure. Improved speed and flexibility by becoming more nimble and better leveraging vendors. Scalable, flexible workplace technologies and efficient change practices adapt to the nature of work being performed, driving greater asset use and productivity.

You will report to the ES Ops IT Support Leader.

Your role as IT Application Support/Cloud Application Migration - Market Operations: 

You will provide support and maintenance for business applications and products used throughout the Bank and in close alignment with other functions. The IT Product Support Associate will deliver various services supporting the production environment including ongoing support, business continuity, vulnerability management, and deployment and implementation services. You will:

• Leverage subject matter expertise for specific applications to provide Level 1 and Level 2 support and maintenance for business applications in the production environment on a 24x7 basis.

• Collaborate with teams for initiatives related to the support of new or existing business applications.

• Engage with Incident Management teams to resolve issues in the production environment. Contribute to the identification of remedial actions and steps to avoid reoccurrence. Resolution of vulnerabilities identified by security teams.

• Collaborate with teams/squads to implement and release applications, platforms, and services into multiple environments; contributes to defining ongoing support and oversees specific initiatives.

• Provide non-functional requirements for new and existing applications, platforms, and services.

• Review the preparation of written materials used in the support of business applications such as run books and SAFR documents; ensures accuracy and completeness.

• Collaborate with teams on discussions around strategic discussions on the method of engagement with squads and proposes adjustments to support services.

What we are looking for:

• Experience with Financial Middle and Back Office Settlement and Accounting applications such as Murex, Impact, Calypso or OPICS; experience working on technical support teams across multiple environments. Knowledge of SWIFT/SAG, GTExchange, or Financial Messaging a plus.

• Cloud skills - EKS/ECS, ELMA, Grafana, DB Services; create and maintain pipelines to install and rehydrate applications in AWS; foundational experience with application migration experience from on prem to cloud, AWS and/or MCP/Azure certifications a plus; versed in Infrastructure as Code (IaC) practices using Terraform, Gitlab, and Jenkins; Solid understanding of Infrastructure as a Service (IaaS); Site Reliability Engineering; Nice to have practical knowledge of coding practices (such as python, Java, Scala)

• General knowledge of networking, firewalls, VPNs, DNS/LTM/GTM

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Yes

Job Category

Information Technology

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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