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Client Success Specialist
Posted on 4/14/2022
Remote • New York, NY, USA
Experience Level
Desired Skills
Data Analysis
  • 3+ years professional experience
  • Customer / Client facing experience
  • Strong data analytics experience
  • Proficiency in Microsoft Excel (pivot tables, v look-up) and Google Suite products
  • Strong communication skills, both written and oral
  • Ability to negotiate difficult conversations
  • Ability to work in a fast-paced, deadline-driven environment
  • Ability to handle multiple tasks and prioritize accordingly
  • Demonstrated ability to work independently and proactively solve problems
  • Bring curiosity, proactivity, and a client-centric mindset to the table
  • Strong attention to detail
  • Passion for Jopwell's mission
  • Partner with Jopwell's SaaS-only clients to ensure their success on Jopwell's platform
  • Ensure an exceptional experience throughout the client life-cycle, from onboarding to renewal
  • Develop creative solutions, identify opportunities, and coordinate initiates to promote client engagement and drive candidate success
  • Track and analyze data related to candidate success and client ROI
  • Adapt quickly to product changes and limitations, and communicate these strategically to clients
  • Partner with Product Team to relay client feedback to drive product enhancements
  • Connect members of the Jopwell community to relevant client opportunities
Desired Qualifications
  • Experience managing a book of client relationships from post-sale through renewal
  • Experience working with SQL
  • Experience working with CRMs (e.g., Salesforce)
  • Bonus: Experience working with Customer Success tools (e.g., Gainsight, ChurnZero, Catalyst, etc.)

51-200 employees

Diversity recruiting
Company Overview
Jopwell's mission is to make a substantial, measurable impact on increasing Black, Latinx, and Native American representation in the workforce. Jopwell strives to build inclusive workplaces where our members can bring their authentic selves to work.
  • Equity
  • Health benefits
  • Wellness perks
  • Life insurance
  • Flexible time off
  • Paid parental leave
  • Learning and development
  • Purpose-driven culture
  • Partnership with Justworks
Company Core Values
  • Execute with excellence - We commit to our passion of solving diversity challenges, pursuing diligence, clarity, thoroughness and professionalism every step of the way
  • Embrace responsibility - We maximize our full potential by problem solving new challenges, taking on new initiatives, and maintaining accountability while focusing on personal development every day
  • Be respectful - We work together and support each other with empathy and professionalism
  • Defend with data - We understand the importance of solid and factual data--this is the foundation of the insights we use to inform and support business decisions
  • Challenge convention - We break existing traditions and continuously adapt to drive impactful and desired outcomes