Job Description:

The Role

The Performance Delivery Practice (PD) leads the delivery of best-in-class service and support solutions to retirement plan sponsors, advisors, participants, and internal Fidelity associates. PD partners with customer-facing leaders across the Workplace Investing Service and Revenue organizations to help achieve prioritized business objectives.

Modeled as an internal consultancy, PD strives to establish deep expertise and objective perspectives in all areas we serve.  PD associates routinely gain exposure to a diverse set of business leaders and benefit from work assignments that vary across the Business. Unlike external consultancies, PD maintains ongoing relationships with our internal business partners, often extending our engagements to implement the recommendations we make.  Complementing the team’s interesting and impactful work portfolio is a high priority on the overall health and personal balance of our associates.  

As a Vice President, Team Lead in Performance Delivery, you will manage a portfolio of individual projects and initiatives while leading and coaching the work of others. You will partner with executive and senior leaders in our service and revenue organizations to deliver value across a broad portfolio, focusing on risk reduction, quality improvement, customer satisfaction, associate experience, and strategic enablement.
Performance Delivery employs a breadth of standards and best practices in strategic consulting, operating model assessment and design, business-oriented technology development, and new product deployment.

The PD team attracts, develops, and retains premier talent passionate about process and technology and focused on delivering human-centered solutions. PD has a culture of ownership, autonomy, and strong partnerships in the Practice and across the Firm. Each team member plays an important role in building the team’s bench strength, defining and deploying best practices, advancing diversity and inclusion, and supporting career development. And we all have a lot of fun doing it!

The Expertise and Desired Qualifications You Bring

• 10-15 years experience leading and carrying out large/complex business improvements

• Expertise in digital operating model design and/or redesign 

• Demonstrated work that delivered significant return on investment 

• Ability to teach others the craft of the PD team, utilizing industry best practices and standards 

• Consistent record of leadership, coaching, and getting work done through others

• Outstanding record of professional achievement, shown through continuously expanded roles and responsibilities and consistent success

• Process thinker, curious nature

• Demonstrated skills for leading with analytical and conceptual problem solving and quantitative analysis 

• Show portfolio ownership and ability to bring others along in the journey

• Ability to work effectively with and influence people at all levels in an organization

• Expertise in leading rapid and successful operational improvements and/or rapid growth programs, across key strategic, revenue, and operational efforts

• Bring diversity of thought, background and experience 

• Ability and desire to coach and mentor our team and develop our practice by enhancing our capabilities while exploring new and emerging services for us to offer

• Ability to communicate complex ideas effectively, both verbally and in writing

• Routinely using significant judgement on complex business problems

The Center of Excellence Team

Performance Delivery is a Center of Excellence responsible for developing and deploying leading practices and solutions within Fidelity Investments’ Workplace Investing business unit. The experience gained and network developed while working cross-functionally build the team’s capabilities and brand as corporate athletes, supporting Fidelity’s commitment to our associates’ career mobility.

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Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.