Key Account Manager

Job Description

Join our team as a Key Account Manager. Build lasting relationships with key accounts and partners, driving revenue growth with a focus on Reference Materials and Analytical Standards product lines.

• Own and manage strategic global or regional accounts and OEM partnerships, providing comprehensive support across all sales process stages
• Cultivate important connections with influential collaborators (e.g., management, lab staff, procurement) to support retention and growth
• Collaborate with account managers and cross-functional teams to ensure a positive customer experience and successful account planning initiatives
• Lead the promotion of our products and brands, utilising available marketing programmes and distributor channels
• Meet and exceed forecasted sales targets, producing sales proposals for bids as required
• Act as a coach and mentor to sales team members, encouraging skill improvement and career development
• Develop an in-depth understanding of our products and their applications in laboratories
• Utilise sales tools (Sales Force) to manage prospects, existing accounts, opportunities, and pipeline forecasting
• Increase brand awareness by attending exhibitions, seminars, and other industry events
• Serve as an internal advocate for strategic account needs, ensuring customer happiness and dedication

Qualifications

• BSc in chemistry, physics, biochemistry, biology, or a related subject area (blend of educational qualifications and experience will be reviewed)
• Proven experience in selling technical products used in laboratories
• Successful track record in strategic account management, particularly key account planning, relationship management & engaging with central procurement
• Strong ability to read and interpret documents such as RFQs, MSA's, tenders, contracts, and SOP's
• Proficiency in customer relationship management platforms (e.g., Salesforce) and Microsoft Office suite
• Excellent understanding of the market and effective decision-making skills
• Demonstrated history of meeting and exceeding sales targets
• Excellent negotiation and presentation skills
• Critical thinking and problem-solving skills
• In-depth knowledge of industry trends and market dynamics
• Proficiency in English required; additional languages (e.g., Spanish, French) are advantageous
• Willingness to travel up to 40% within the designated territory as needed

Strengths you'll need:

• Key Account Management: planning and delivery, relationship management and long term growth
• Sales & Engagement: uncovering needs, persuasion & negotiation, account management
• Product Knowledge: value propositions, solution development
• Market Knowledge: competitive landscape, positioning, and industry trends
• Leadership: collaborating, coaching & mentoring, and developing skills