Data Operations
Markets, Shared Services
Confirmed live in the last 24 hours
ION Group

5,001-10,000 employees

Holding company
Company Overview
ION software wants to help improve decision-making, increase efficiency, simplify complex processes and empower people. They enable financial institutions, central banks and corporations to digitize and automate their most business critical processes.
Data & Analytics
Fintech

Company Stage

Series B

Total Funding

$42.1M

Founded

1998

Headquarters

, United Kingdom

Growth & Insights
Headcount

6 month growth

5%

1 year growth

21%

2 year growth

27%
Locations
Woking, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
CategoriesNew
Operations & Logistics
Inventory Management
Quality Control & Compliance
Requirements
  • Excellent written and verbal communication skills
  • Ability to troubleshoot and approach problem solving in a logical manner
  • Excellent analytical skills and attention to detail
  • Able to use own initiative, good attention to detail and strong organisational skills
  • Co-operative approach to working with team members and other departments
  • Able to view situations from a customer perspective and act accordingly
  • A strong desire to develop a deep understanding of financial markets and business flows and system functionality
Responsibilities
  • Accurately maintain data required to support client trading systems
  • Investigate client data incidents from receipt to resolution
  • Prioritizes incidents and keep them up to date on the internal incident tracking system
  • Communicates updates effectively and promptly to the client
  • Develops strong working relationships with other departments to assist with the delivery of our service to clients
  • Work with data vendors and exchanges to resolve data queries
  • Understand and process exchange data specifications
  • Builds up and maintains a knowledge of the database structure within the trading platforms
  • Carries out application system checks, aiming to identify and resolve issues before they impact clients
  • Adheres to 'best practice' and department procedures for client communications, incident progression and investigation
  • Participates in the team shift patterns and assists with weekend work and out of hours escalation when required