City

San Diego

State

California

Job Location

SAN 541 Carmel Landing

Position Type

Regular

The Community Relations Representative is reserved for assets with 400+ units and/or communities where demographics determine necessity. The person in this position is responsible for maintaining positive resident relations and facilitating requests. Accountable for: providing exceptional customer service as it may relate to work order requests, resident retention, and any other guest services in order to provide a quality living environment for current and prospective residents. This position reports to the Community Relations Manager.

Key responsibilities of this position include, but are not limited to the following:

- Provide a quality experience for current and prospective residents as it relates to their interaction with the community

- Assist residents with work order requests and common area reservations, ensuring quality and completion

- Resolve conflicts with residents regarding rent increases, lease violations, theft, and similar issues, escalating to management when appropriate

- Support office team as requested by answering phones, securing appointments, and completing leasing tasks

- Compliance with company standards as defined in the Human Resources Policy Manual, Operations Playbook and applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC  

Qualifications:
- High school diploma or equivalent preferred

- Administrative, general office or support experience

- Strong customer service, sales, and marketing experience

- Good organizational and time management skills

- Ability to read and write English; speak English and understand spoken English

- Proficient understanding of the Microsoft suite, property management software preferred

All full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more. With our Sunday property operations office closures, 10 paid holidays, and 15 PTO days, work/life balance is a priority! Additionally, most positions are eligible for a housing discount of 20%.

Essex provides great communities in which to live, work and invest. We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. Working at Essex is not a destination. It is a journey where you can confidently build your career.

The salary range for this position is $22.60 - $31.73 per hour. New hires generally start between $22.60 - $27.40 per hour. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs.This role is also eligible to participate in Essex’s discretionary Annual Bonus program that is commensurate with the level of the position.