Manager – Engineering

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.

The Workers Compensation (WC) organization in Global Risk Solutions is embarking on a multi-year business-led, technology-enabled transformation. The Evergreen Programs mission is to transform and modernize WC claims technology platforms and core processes, focusing on the best outcomes for our customers and injured workers, while providing best-in-class analytics and insights.

Job summary:

The Engineering Manager role will lead development teams to design and develop the new WC Ecosystem, including core and non-core capabilities, across multiple environments and stakeholder groups. Incorporates best development practices and adheres to and advances the software development lifecycle. Partners with Portfolio/Solution Architects, Product Owners and business clients to drive deliveries and support the business needs from idea to production. This is a technically oriented role, fully dedicated to the Evergreen program.

This role is responsible for hiring, managing, and deploying resources across team(s) to enable optimal alignment of staff to business priorities. Coaches and evaluates performance and quality of work delivered by team members. Creates motivating work environment for team(s) and ensures team is constantly learning and delivering quality code. Understands tools, architecture, security and scalability needs for assigned team(s); provides technical engineering guidance especially with less experienced team members. Manages total cost of ownership, advocates for the removal of technical debt, assists and supports team effectiveness. Champions and effectively utilizes agile methodology and practices.

Responsibilities:

• Lead engineering teams to design, develop, and launch greenfield claims platform for Evergreen program
• Ensures application or portfolio of platforms are enhanced and maintained to meet business functional need. In partnership with Product Owner, identifies key performance indicators to measure success of work product.
• Understands the business domain and product vision; in partnership with other team members (Scrum Master, Architect, Product Owner, etc.) aligns work of the team toward the shared goals for the product.
• Monitors team effectiveness and addresses issues affecting team productivity.
• Supports team members in addressing or escalating issues to make the overall team more efficient.
• Removes roadblocks and obstacles; manages interdependencies when needed.
• Initiates and fosters collaborative partnerships with current and potential clients, technology and business managers, vendors and technology executives; develops relationships that support increasing efficiency and effectiveness.
• Manages the quality of work delivered by team members and deals effectively with performance issues in a timely manner.
• Coordinates and delivers performance reviews and drives professional development, including rotations and special assignments.
• Facilitates or provides mentoring experiences. Provides relevant technical coaching and support to team members.
• Hires talent and actively engages in recruiting processes.
• Coordinates with vendors to ensure talent management, on-boarding and transition are performed in a consistent manner.
• Participates in the development of business and/or technology vision, strategies, critical success factors and operating plans for application, unit or platform.
• May establish financial plan for the application, portfolio or overall unit and manages to plan.
• May lead efforts to evaluate, select and implement new technologies to enhance application or platform.

• Knowledge of technology concepts, strategies and methodologies typically acquired through a Bachelor`s or Master`s Degree in technical discipline and a minimum of five years’ hands-on programming and software development experience in a practice relevant domain in an agile environment
• Solutions Engineer or Solutions Architect experience a plus
• 3 years development team management experience
• Experience with Financial Service, Insurance, Claims experience a plus.
• Able to manage complex technology development concepts, capabilities and maturity.
• Extensive experience delivering large scale and high complexity program preferred.
• High business acumen and capability to partner with Product Owners to transform business process via technical implementation
• Requires excellent analytical ability, consultative, communication, presentation and management skills, strong judgment and ability to effectively liaise with cross functional stakeholders and optimize teams.
• Demonstrated ability to operate collaboratively and build consensus. In-depth knowledge of technology standards and guidelines; knowledge of management concepts, practices and techniques; thorough knowledge of business functions and operations, objectives and strategies.

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.  

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.  

We are proud to support a diverse, equitable and inclusive workplace, where all employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage.  

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits 

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 

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