Senior Design Operations

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for a Sr Design Operations to join our team in North America. Growth, at scale, is linked to building trust, partnership and allyship. This role focuses on the processes, methods, tooling and culture associated with high-performing design teams. You will work closely with the Design Operations Director to ensure efficiency and effectiveness. You will assist in developing strategies, implementing processes, and working closely with cross-functional teams to drive the success of design and UX research projects.

What you’ll be doing:

• Ensure teams are set up for success and have everything they need to work effectively including: tools, skill-training, and process documentation. 
• Working to build and maintain programs related to Design and Research Operations (example: analyze design and research reporting based on Jira metrics and identify opportunities for improvements, enhancing research recruitment mechanisms, democratizing research, driving insights repositories)
• Can influence design and product to follow best processes and identifies problems (sprints, VQA) within the design and research process, suggests improvements, implements and rolls out solutions to team
• Works efficiently and collaboratively to keep team members communicating and producing in a timely manner, minimizing feedback loop cycles
• Manages sprint ceremony calendar, guests, and agenda, including planning and refinement meetings and standups
• Evaluating, implementing, and optimizing design and research tools to enhance the team’s productivity and collaboration
• Create playbooks and documentation that help scale alignment and best practices
• Keeping a finger on the culture pulse and actively participating in shaping it; focusing on morale, and unspoken feedback. 

What you need to bring:

• At least 5 years of industry experience on a Design team influencing culture in large matrix organizations
• A strong, full understanding of design, product and engineering teams work together in the agile process.
• Applied experience with cross-platform design methods & programs (ie: opportunity discovery, journey mapping) with a goal to up-level design at scale.
• Analytical mindset interpreting data and informing decisions through insights
• Organized and self-motivated with the ability to work independently and make decisions in the absence of detailed instructions. Should demonstrate a commitment to quality and attention to detail.
• Strong work ethic and interpersonal and communication skills, with the ability to build and maintain strong relationships
• Expertise in delivery software (Figma) and collaboration software (Jira, Monday, Miro, Figjam) and understanding of systems software (Storybook).

What’s in it for you?: 

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.
• Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback
• Development of very high traffic products, used at the global scale
• Opportunities to learn and expand your skill set
• Become a valued part of the diverse and inclusive Lightspeed family

… and enjoy a range of benefits that’ll keep you happy & healthy: 

• Lightspeed RSU program (we are all owners)
• Unlimited paid time off policy
• Flexible working policy
• Health insurance
• Health and wellness benefits
• Possibility for transit fees to be covered
• Paid leave assistance for new parents
• Access to LinkedIn learning 
• Volunteer day

#LI-DS1