Full-Time
Sr. Escalation Support Engineer
Posted on 10/31/2025
Zededa
51-200 employees
Cloud-based edge orchestration and management
Compensation Overview
$127k - $180k/yr
San Jose, CA, USA
In Person
 DevOps & Infrastructure (3) |
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- Excellent communication and written skills (English)
- BS/MS Computer Science, Information Technology or an equivalent industry experience
- 8+ years experience as Senior Customer Support Engineer with escalation experience
- Excellent troubleshooting skills
- Excellent judgment in balancing customer urgency with internal resourcing and priorities
- Extensive experience performing issue reproduction and root-cause analysis in cooperation with engineering and/or development teams for both technical and business stakeholders.
- Extensive experience with the deployment of virtual machines, containers (docker, etc.) to reproduce issues and create test scenarios
- Proven ability to effectively communicate with engineering and/or development teams
- Hands-on experience with Python, GO and shell scripting (reading and writing code)
- Extensive experience with Linux system administration and Linux troubleshooting are a must
- Practical experience with REST APIs is mandatory: scripting, testing and troubleshooting APIs (Postman, curl, python, using Swagger definitions, etc.).
- Infrastructure as Code principles. Experience using Terraform: troubleshooting Terraform configurations, state, providers, etc.
- Extensive experience with automation to streamline deployments, system monitoring, etc.
- Knowledge of hardware system configuration and troubleshooting (IPMI system management, BIOS/UEFI configuration, various sub-systems firmware management).
- Experience with Type 1 and Type 2 hypervisors, including troubleshooting and performance considerations. Familiarity with various forms of pass-through (PCI, etc.) is a plus.
- Extensive experience with Linux container technologies (container runtimes, container orchestration tools).
- Experience with Kubernetes: cluster management, deploying, scaling, and troubleshooting; K3S specific experience is a plus.
- Experience and knowledge of system-level security technologies: Secure boot, measured boot, using TPM devices
- Deep understanding of networking concepts: IP, DHCP, DNS, NAT rules, firewall configuration, routing, bridging, and proxies Configuration, management, and troubleshooting of network adapters and interfaces, including virtual and physical NICs, VLAN tagging, etc.
- Networking troubleshooting competence using ping, traceroute, netstat, iptables, tcpdump and analyzing packet captures (Wireshark)
- Experience with SSH port forwarding, SOCKS proxies, and reverse tunnels for secure remote access
- Taking on the most difficult customer technical issues
- Partner closely with Engineering, Product, and Deployment teams to drive cross-functional resolution identified during escalations
- Escalation management where grace under pressure matters
- On-call duties - follow-the-sunCreating ecstatic customers
- Ensuring frictionless operational supportRadiate energy and enthusiasm
ZEDEDA provides a cloud-based platform to manage and orchestrate distributed edge computing environments. It offers centralized visibility, control, and security for edge devices and applications, enabling remote orchestration across multiple locations. The product works through a subscription service that delivers a single interface for monitoring, configuring, updating, and securing edge devices, with integration to various hardware and cloud services. Compared with competitors, ZEDEDA emphasizes a scalable, cloud-first approach to edge orchestration and security, backed by an ecosystem of solution partners to help customers start small and expand as needed. The company’s goal is to help businesses transform their operations at the edge—improving efficiency, reducing bandwidth needs, and enhancing security—through a recurring, managed service.
Company Size
51-200
Company Stage
Series C
Total Funding
$129.6M
Headquarters
Santa Clara, California
Founded
2016
Simplify's Take
What believers are saying
- ZEDEDA doubled 2025 customer wins, with 50% Global 500 like SLB and Maersk.
- ZEDEDA achieved 2,610% three-year revenue growth, ranking No. 150 on Inc. 5000.
- ZEDEDA partnered with Submer for liquid-cooled edge AI up to 800 GPUs in 2025.
What critics are saying
- AWS Outposts captures ZEDEDA's Fortune 500 clients into AWS Kubernetes ecosystems.
- Rancher K3s free Kubernetes undercuts ZEDEDA's Edge Kubernetes subscriptions.
- NVIDIA Run:ai integration obsoletes ZEDEDA's Jetson orchestration by 2026.
What makes Zededa unique
- ZEDEDA builds on open-source EVE-OS for hardware-agnostic edge orchestration.
- ZEDEDA delivers Zero Trust security with remote attestation and distributed firewalls.
- ZEDEDA enables zero-touch Kubernetes for air-gapped distributed edge environments.
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Benefits
Company Equity
Growth & Insights and Company News
6 month growth
↓ -1%1 year growth
↑ 1%2 year growth
↑ 3%ZEDEDA and Submer have partnered to deliver modular, liquid-cooled edge AI infrastructure for high-density GPU inference in locations where traditional data centres are unavailable. The solution combines Submer's full-stack AI infrastructure platform with ZEDEDA's edge intelligence software, enabling customers to deploy edge AI anywhere globally. The companies will initially offer three modular configurations: Pods supporting up to eight GPUs for industrial and telecoms sites, Packs with up to 168 GPUs for energy and manufacturing environments, and Containers supporting up to 800 GPUs for sovereign AI operators. Submer's liquid cooling technology significantly reduces energy requirements whilst eliminating water consumption. ZEDEDA's software-defined resilience approach detects failures and redistributes workloads, improving GPU utilisation and lowering costs. Pilot deployments are expected later this year.
ZEDEDA accelerates Enterprise Momentum, doubling new customer acquisition with major Fortune 500 Wins. * Nearly 50% of new customer wins are Global 500 organizations, confirming a market shift toward large-scale standardization * Existing customers - including major automotive and energy leaders - significantly increased their investment, validating ZEDEDA as the standard for edge orchestration * Appointed former Cisco EVP Jonathan Davidson to the Board of Directors to guide the company's next phase of expansion SAN JOSE, Calif.-(BUSINESS WIRE)-ZEDEDA, the leader in edge orchestration, today announced significant momentum to close out 2025, driven by a surge in strategic enterprise adoption. The company doubled new customer acquisition year-over-year, with nearly half of those customers representing Fortune or Global 500 organizations. This shift toward large-scale enterprise standardization reflects a maturing Edge AI market. ZEDEDA expanded its footprint across key verticals - including automotive, manufacturing, and retail - while entering the telecommunications sector with a major European provider. "2025 marked a turning point where the world's largest companies moved from testing Edge AI to standardizing on it," said Said Ouissal, ZEDEDA's CEO and founder. "We didn't just add more customers; we added the right customers - market leaders who are deploying at massive scale. When nearly half of your new wins are Global 500 companies, it validates that ZEDEDA has become the proven, secure foundation for critical industrial operations." To guide this next phase of expansion, ZEDEDA has appointed Jonathan Davidson, former Executive Vice President at Cisco and Juniper, to its Board of Directors. Davidson brings decades of experience in scaling global networking, cloud software and infrastructure businesses. "I have watched the edge computing market evolve for years, and ZEDEDA has emerged as the clear category leader," said Davidson. "The industry has moved well past the hype cycle and into real-world deployments solving critical edge customer problems. ZEDEDA's open architecture and ability to secure and orchestrate disparate devices at unprecedented scale are exactly what the market has been waiting for. I am excited to join the board and help steer the company as it powers the next generation of AI-driven industrial operations." Enterprise Momentum and Market Validation ZEDEDA's growth is underpinned by new strategic wins and significant expansion within its customer base: * Fortune 500 Wins: In 2025, ZEDEDA secured contracts with industry titans across multiple sectors, including a top-three global automotive manufacturer, a top-three European telecommunications provider, a Fortune Global 30 energy supermajor, and a Fortune 500 industrial parts distributor. * Customer Expansion: Demonstrating the platform's long-term value, major existing customers significantly expanded their deployments. SLB (formerly Schlumberger) increased its commitment to ZEDEDA as it integrates the orchestration solution into its Agora(TM) Edge AI platform. Similarly, another leading global automotive group expanded its engagement, further entrenching ZEDEDA within its digital infrastructure. * Maritime Innovation: A.P. Moller - Maersk continues to scale with ZEDEDA to power its next-generation IoT connectivity platform, managing thousands of devices across its fleet to ensure real-time cargo tracking and operational visibility, along with other new use cases. * Pipeline Velocity: The demand for edge infrastructure is accelerating, with ZEDEDA's active new customer pipeline nearly quadrupling. ZEDEDA scaled its global footprint and leadership team to support rapid growth: * Global Expansion: To support growing customer demand in the Middle East and Africa, ZEDEDA opened a regional headquarters in Abu Dhabi, backed by strategic investment from Alpha Wave Global and Prosperity7. The company appointed Ernesto Beneke as Regional Vice President for EMEA & India, established a strategic partnership with BARQ Systems to accelerate regional edge innovation, and built out technical, sales and business teams across the region, including Saudi Arabia. * North American Growth: ZEDEDA appointed Jonathan Doan as Regional Vice President for North America to accelerate enterprise adoption across key industrial and transportation sectors. * Executive Team Expansion: ZEDEDA appointed Kevin McGee as Chief Revenue Officer and John Jendricks as SVP and Chief Operations Officer, promoted Padraig Stapleton to SVP and Chief Product Officer, and made several VP-level hires to support the company's global expansion. * Industry Rankings: ZEDEDA ranked No. 150 on the 2025 Inc. 5000 list of fastest-growing private companies in America. In parallel with customer growth, ZEDEDA continued to deliver platform innovations designed to simplify large-scale Edge AI deployments: * Edge Kubernetes App Flows: ZEDEDA launched the industry's first full-stack Edge Kubernetes solution, reducing operational complexity when deploying AI applications across highly distributed fleets. * NVIDIA Integration: Expanded support for the NVIDIA Edge AI platform enables customers to orchestrate high-performance AI workloads on NVIDIA Jetson modules and GPUs with greater efficiency and control. About ZEDEDA ZEDEDA makes edge computing effortless, open and intrinsically secure - extending the cloud experience to the edge. ZEDEDA reduces the cost of managing and orchestrating distributed edge infrastructure and applications while increasing visibility, security and control. ZEDEDA delivers instant time-to-value, manages tens of thousands of nodes, and is backed by world-class investors with teams in the United States, Germany, India and the Middle East. For more information, visit www.ZEDEDA.com. Contacts. Media Contact: Treble Sarah Vandiver [email protected] More News From ZEDEDA SAN JOSE, Calif. & LAS VEGAS-( BUSINESS WIRE )-ZEDEDA, the leader in edge orchestration, today announced it will present a real-world case study with Sonny's Enterprises, the global leader in conveyorized car wash equipment, at the Gartner IT Infrastructure, Operations & Cloud Strategies Conference taking place Dec. 9-11 in Las Vegas. Sonny's operates technology across thousands of car wash locations, each generating data that needs to be managed, secured and acted on in real time. ZEDEDA a... SAN JOSE, Calif.-( BUSINESS WIRE )-ZEDEDA, the leader in edge orchestration, today announced the first full-stack edge Kubernetes-as-a-Service solution that extends a cloud-native deployment experience to distributed edge environments. This new solution, ZEDEDA Edge Kubernetes App Flows, automates the edge application lifecycle - from packaging and configuration to delivery and observability - eliminating the need to manage cluster and application orchestration infrastructure. Edge Kubernetes App F... SAN JOSE, Calif.-( BUSINESS WIRE )-Subheadline of release should read: With Three-Year Revenue Growth of 2,610%, This Marks ZEDEDA's First Time on the List (instead of With Three-Year Revenue Growth of 1,900%, This Marks ZEDEDA's First Time on the List). The updated release reads: ZEDEDA RANKS NO. 150 ON THE 2025 INC. 5000 LIST OF AMERICA'S FASTEST-GROWING PRIVATE COMPANIES With Three-Year Revenue Growth of 2,610%, This Marks ZEDEDA's First Time on the List ZEDEDA, the leader in edge orchestrat...
ZEDEDA and Sonny's Enterprises to present Edge AI case study at Gartner IT Infrastructure, Operations & Cloud Strategies Conference. ZEDEDA, the leader in edge orchestration, announced it will present a real-world case study with Sonny's Enterprises, the global leader in conveyorized car wash equipment, at the Gartner IT Infrastructure, Operations & Cloud Strategies Conference taking place Dec. 9-11 in Las Vegas. Sonny's operates technology across thousands of car wash locations, each generating data that needs to be managed, secured and acted on in real time. ZEDEDA and Sonny's will share how they're scaling intelligent edge infrastructure to improve operational efficiency, reduce total cost of ownership and minimize downtime - while laying the groundwork for AI-driven customer experiences. Attendees will learn how ZEDEDA's orchestration platform enables Sonny's to deploy and manage edge devices and applications faster, with the visibility and security required to operate reliably at scale. * What: How Sonny's Transforms Operations and Customer Safety with Edge AI * Who: Padraig Stapleton, Senior Vice President and Chief Product Officer, ZEDEDA; and Eashwer Srinivasan, Chief Technology Officer, Sonny's Enterprises * When: Wednesday, Dec. 10, 2025, from 5:10-5:30 p.m. PST * Where: Exhibit Showcase Theater 3, Hall C, Level 2 "Sonny's Enterprises is a prime example of how industrial leaders are reinventing their business at the edge," Stapleton said. "By leveraging ZEDEDA to orchestrate and secure their distributed infrastructure, Sonny's is not only driving massive operational efficiencies and reducing TCO across thousands of sites, but they are also laying the foundation for a new era of AI-driven customer safety and experiences." The Gartner IT Infrastructure, Operations & Cloud Strategies Conference brings the world's technology leaders together to hear top trends, find objective answers and explore emerging trends and best practices. ZEDEDA will host conference attendees at Booth 109.
Zededa announced a strategic collaboration with SLB last week, which will integrate its edge computing platform into SLB's Agora edge AI and IoT solutions.
To accelerate this shift, Wind River is collaborating with Edge Impulse and ZEDEDA to provide organizations with the tools they need to harness the power of AI in real time.