What you will be doing:

The Partner Success Lead is a strategic role responsible for building and managing strong relationships with our partners, ensuring their success and satisfaction, and assisting in driving revenue growth through effective partner engagement. This role involves overseeing the Partner Success team, setting strategic direction, and collaborating closely with cross-functional teams to drive mutual business goals and deliver exceptional partner experiences. 

As a Partner Success Lead, you will

• Strategy and Leadership:
  • Develop and execute the Partner Success strategy aligned with the company’s overall business objectives
  • Set clear goals and KPIs for the Partner Success team and drive continuous improvement
  • Provide visionary leadership, mentorship, and guidance to the Partner Success team

• Partner Engagement and Satisfaction:
  • Build and maintain strong relationships with key partners, acting as the primary point of contact for partner success matters
  • Understand partner needs, challenges, and goals, and develop tailored strategies to drive their success
  • Collaborate with partners to identify growth opportunities, upsell/cross-sell potential, and drive revenue growth
  •  Ensure high partner satisfaction by monitoring and resolving partner issues and concerns in a timely manner

• Team Management and Development:
  • Recruit, train, and develop a high-performing Partner Success team
  • Provide ongoing coaching, feedback, and performance evaluations to team members
  •  Foster a collaborative and supportive team environment, encouraging knowledge sharing and continuous learning

• Collaboration and Alignment:
  • Collaborate closely with the Sales, Marketing, Product, and Customer Success teams to align strategies and optimize partner success.
  • Act as an internal advocate for partners, representing their needs and priorities within the organization.
  •  Drive cross-functional initiatives to improve partner experience and drive long-term partner loyalty.

• Metrics and Reporting:
  • Define and track key metrics and performance indicators to measure partner success and team effectiveness
  • Provide regular reports and insights to the executive team on partner performance, opportunities, and challenges
  •  Use data-driven insights to identify trends, patterns, and areas for improvement

About you:

As a Partner Success Lead, you will have

• Bachelor’s degree preferred in Computer Science, Engineering, or a related technical field
• Minimum of 5 years experience in a Partner Success, Account Management, or similar customer-facing role, preferably in a technology/software/SaaS company
• Strong demonstrable leadership and people management skills, with experience leading and developing high-performing teams
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with partners at all levels
• Strategic mindset and ability to think analytically to drive business growth
• Results-oriented vision, with a track record of meeting or exceeding targets and objectives
• Demonstrated ability to collaborate cross-functionally and influence stakeholders
• Strong problem-solving and decision-making abilities
• Familiarity with CRM software and partner management tools is a plus

About us:

ComplyAdvantage is the financial industry’s leading source of AI-driven financial crime risk data and detection technology. Our mission is to neutralise the risk of money laundering, terrorist financing, corruption, and other financial crimes. 

More than 1000 companies rely on us to understand the risk of who they’re doing business with through the world’s only global, real-time database of people and companies. Our solutions identify thousands of risk events daily from millions of structured and unstructured data points.

We have four global hubs in New York, London, Singapore, Lisbon, and Cluj-Napoca and are backed by Goldman Sachs, Ontario Teachers, Index Ventures, and Balderton Capital. 

Since 2014, we have raised over $100 million in funding, and in 2022 alone grew by over 40% to over 500 people globally. Over the next 12 months, as our revenue increases, we plan to increase to 600.

What’s in it for you?

• Competitive salary aligned to your skills and experience 
• Equity as we want you to have a part of what we are building 
• We embrace a hybrid approach that requires employees to be in the office for two days a week. We strongly believe that this approach fosters collaboration and enables the building of meaningful relationships
• You will also get an annual budget of £215 to kit out your home office
• Opportunity to work on innovative projects with smart-minded people keen to share their knowledge and continuously improve 
• Annual learning budget to drive your performance and career development
• Enhanced parental leave and childcare benefits 
• Medical insurance through Bupa with pre-existing conditions covered 
•  Pension contribution through The Peoples Pension