Full-Time

Deposit Helpdesk Analyst

Updated on 9/3/2026

Deadline 8/18/27
Renasant Bank

Renasant Bank

1,001-5,000 employees

Regional bank delivering community financial services

No salary listed

Tupelo, MS, USA

In Person

Category
Customer Experience & Support (1)

Get referred to Renasant Bank

See people who can refer or advise you

Requirements
  • A high school diploma or equivalent is required.
  • At least 1 year of job-related experience is required.
  • Strong knowledge of bank operations, policies, and procedures is required.
  • Exceptional written and oral communication skills are required.
  • Ability to work under pressure and time restrictions is required.
  • Strong problem-solving skills are required.
  • Ability to quickly analyze facts and determine an appropriate course of action with minimal supervision is required.
  • Ability to understand complicated instructions and carry them out with minimal assistance is required.
  • Proficiency in various jobs within the Technology Center is required to provide utility relief.
  • Ability to adjust to flexible working hours is required.
  • Ability to communicate effectively verbally and in writing is required when working with internal business partners and external clients.
  • Ability to uphold confidentiality when exposed to confidential and proprietary information is required.
  • Ability to follow detailed instructions and procedures in high-risk situations is required to safeguard employees, customers, and bank assets.
Responsibilities
  • Provide deposit support to the bank’s Retail and Commercial teams.
  • Respond quickly and accurately to service requests in a professional and courteous manner according to established service-level agreements.
  • Investigate and resolve customer problems and inquiries in a timely manner according to established service-level agreements.
  • Ask for assistance when needed so requests do not remain unresolved.
  • Maintain working knowledge of systems used in the Deposit Operations area.
  • Proactively assess processes and procedures and provide input to management on improvements and efficiencies that may enhance workflow and client experience.
  • Maintain a positive working environment.
  • Maintain in-depth knowledge of bank products, services, and general bank operating procedures.
  • Maintain working knowledge of all processes within Deposit Operations.
  • Participate in special projects as needed.
  • Perform other related duties as assigned.
  • Meet the physical demands of the role, including standing or sitting, kneeling, stooping or squatting, handling or feeling objects, reaching, talking, hearing, walking, and occasionally lifting or moving up to 25 pounds.

Renasant Bank provides community-focused banking in the southeastern United States, offering retail and commercial deposit accounts, loans, payments, and related advisory services through branches and digital channels. Customers use deposit accounts to safekeep funds and access payments, while the bank underwrites and funds loans for individuals and businesses, earning interest and fees; online and mobile banking let customers manage accounts, transfer funds, and pay bills. It stands out by growing gradually through strategic acquisitions and maintaining a long-standing local footprint in Mississippi and nearby states, tailoring services to regional customers. Its goal is to serve local customers and businesses with reliable banking while expanding its regional reach and capabilities through thoughtful growth and acquisitions.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Tupelo, Mississippi

Founded

1904

Get referred to Renasant Bank

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • Q2 2026 EPS reached $0.94, beating estimates for the third straight quarter.
  • Renasant repurchased $60 million of stock in Q2 2026, signaling capital confidence.
  • May 2026 $300 million subordinated notes and April dividend hike strengthen growth funding.

What critics are saying

  • Q2 2026 deposits fell $398.4 million, exposing funding volatility from public-money seasonality.
  • Net interest margin slipped to 3.83% in Q2 2026, squeezing earnings through 2027.
  • Catherine Mealor’s 2027 CFO handoff during integration risks execution errors and credibility loss.

What makes Renasant Bank unique

  • April 2025 First Bancshares merger built a six-state Southeast franchise with $26.3 billion assets.
  • Renasant Bank combines community banking, wealth management, insurance, and specialized lending under one brand.
  • Jim Mabry’s tenure doubled assets to $27 billion, proving disciplined acquisition integration.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Flexible Work Hours

Company News

Yahoo Finance
Aug 25th, 2026
Renasant names Catherine Mealor as CFO as Jim Mabry transitions to retirement

Renasant Corporation announced Catherine Mealor will join as executive vice president and chief financial officer on 5 October 2026, assuming the CFO role on 1 January 2027. Jim Mabry, CFO since August 2020, will step down at year-end and retire in early 2027. The board intends to nominate Mabry for director election at the 2027 annual meeting. Mealor joins from Keefe, Bruyette & Woods, where she covered small and mid-cap banks across the southeastern US. She brings over 20 years of financial services experience and has served on FASB's Investor Advisory Committee since September 2021. During Mabry's tenure, Renasant grew from $14 billion to $27 billion in assets and completed its largest merger.

WDAM-TV
Aug 20th, 2026
IHL approves renaming of Southern Miss' football stadium.

IHL approves renaming of Southern Miss' football stadium. Published: Aug. 20, 2026 at 10:13 AM PDT | Updated: 5 hours ago HATTIESBURG, Miss. (WDAM) - The Mississippi Institute of Higher Learning (IHL) approved a deal on Thursday morning that will rename M.M. Roberts Stadium, affectionately known as 'The Rock.' The University of Southern Mississippi struck a $13.7 million deal with Renasant Bank in exchange for the namesake. For the next 10 years, 'The Rock' will become 'Renasant Stadium.' The Mississippi IHL said that the university and bank had come to a mutual agreement after evaluating the value of the naming rights. The agreement can be terminated at any time and is active starting Friday, Aug. 21.

Coleman Report
Aug 20th, 2026
Movers & shakers: Sonny Ko, Tim Valentine, Eric Sievers & Shalita Hale.

Movers & shakers: Sonny Ko, Tim Valentine, Eric Sievers & Shalita Hale. August 20, 2026 Bob Coleman Founder & Publisher Sonny Ko Promoted to Chief Production Officer at ReadyCap Lending "Sonny's SBA expertise, leadership experience, and industry relationships make him the right leader for our production organization," says Gary Taylor, CEO of ReadyCap Lending. "As demand for SBA financing grows, Sonny will help us scale our platform, deepen partner engagement, and deliver an exceptional borrower experience." ReadyCap Lending has promoted Sonny Ko to Chief Production Officer, underscoring the company's commitment to expanding its SBA 7(a) lending platform and helping small businesses access capital nationwide. Ko, who has been with ReadyCap for nearly 10 years, will lead SBA loan production, oversee national sales and business development, and drive growth across ReadyCap's SBA lending operations. An accomplished SBA lending veteran, Ko has a strong track record of building high-performing teams, expanding referral partner relationships, and delivering consistent production results. "The SBA 7(a) program remains one of the most powerful financing tools available to America's small businesses," says Ko. "I'm excited to take on this role at ReadyCap and help more entrepreneurs access the capital they need to acquire, grow, and strengthen their businesses." Tim Valentine Added to Potomac Bank as Vice President and SBA Lending Officer "Tim is a welcome addition to our team," states Raymond Goodrich, Senior Executive Vice President and Chief Lending Officer. "He will help us expand our SBA portfolio and will fit well within our team-oriented culture." Potomac Bank has appointed Tim C. Valentine as Vice President, Commercial Relationship Manager, SBA Lending Officer. Valentine will be responsible for developing strong relationships with business owners and leaders in the Northern Virginia market, especially those who may benefit from SBA guaranteed loans. Prior to joining Potomac Bank, Valentine most recently served as an SBA Relationship Manager with National Capital Bank. Prior banking experiences include SBA/Business Banking Portfolio Manager with John Marshall Bank and Commercial Loan Portfolio Manager with Presidential Bank. He also served as a Credit Analyst with Aerotek. Earning a BA in Economics and Finance from Moravian University, Valentine was Captain and a 4-year starter for the football team. As a resident of Arlington County, Virginia, Valentine provides temporary coaching support for All Star and high school football camps as well as personal training for college, high school, and youth athletes. He is also learning to relax with recent interest in fishing and golf. Eric Sievers Joins Renasant Bank as First Vice President and SBA Banker "We are pleased to welcome Eric to our SBA team! Eric joins us with many years of banking experience with a background in relationship banking and dedicated SBA lending," states Matt Powell, SBA Banker, Senior Vice President. "Eric's experience and numerous contacts in the Gulf region will be invaluable to providing the best SBA assistance for our bankers." Renasant Bank has welcomed Eric Sievers to its team as SBA Banker, First Vice President. Sievers is based on the Mississippi Gulf Coast and focuses on nationwide SBA 7(a) lending. Sievers brings more than 20 years of banking experience. He began his banking career with BancorpSouth after graduating from the University of Southern Mississippi. During nearly 19 years with BancorpSouth, he served as a Branch Manager and Commercial Loan Officer. He later worked as a Business Development Officer with Cadence Bank and as a Business Development Officer in SBA Lending with Huntington National Bank before joining Renasant Bank in July 2026. His experience includes SBA 7(a), SBA 504, conventional, and construction financing, as well as underwriting, workouts, branch management, commercial lending, credit analysis, and client relations. Sievers earned a Bachelor of Science from the University of Southern Mississippi with a focus in banking and finance. Shalita Hale Joins MultiFunding as Business Loan Advisor MultiFunding LLC has welcomed Shalita Hale to its team as a Business Loan Advisor, adding more than two decades of experience in small business and commercial finance to the firm. Throughout her career, Hale has worked with hundreds of business owners seeking the capital necessary to acquire companies, finance expansion, strengthen cash flow, and pursue new opportunities. Hale brings extensive experience across SBA lending, including structuring and leading multimillion-dollar transactions for businesses across a wide range of industries within the small and midsize business market. Her track record includes helping business owners structure financing for acquisitions, working capital, refinancing, expansion, and debt consolidation. In previous lending roles, Hale has been involved in SBA 7(a) transactions ranging from hundreds of thousands of dollars to more than $1 million. At MultiFunding, Hale will work directly with entrepreneurs to evaluate their financing needs and develop strategies aligned with their business objectives. Rather than approaching financing as a one-size-fits-all product, her work centers on understanding a company's circumstances, identifying appropriate sources of capital, and structuring financing that supports both immediate needs and longer-term growth.

Archbold
Aug 4th, 2026
Archbold receives donation from Renasant Bank.

Archbold receives donation from Renasant Bank. The Archbold Foundation recently received a $100,000 donation from Renasant Bank through the Georgia HEART Rural Hospital Tax Credit Program. The Georgia HEART program allows Georgia taxpayers to redirect a portion of their state income tax liability to qualified rural hospitals, providing critical funding that helps hospitals like Archbold continue meeting the healthcare needs of the communities they serve. "We are extremely grateful for Renasant Bank and their continued support," said Vann Middleton, President of the Archbold Foundation. "Through the Georgia HEART Program, we have received $300,000 in donations from Renasant Bank. Their generosity has made a meaningful difference in our ability to provide high-quality care to every patient who walks through our doors." "It is a privilege to continue supporting Archbold and all they do for our community," said Jamie Lawrence, Thomasville Market President for Renasant Bank. "We are proud to invest in an organization that plays such a vital role in improving the health and well-being of our region."

Yahoo Finance
Jul 28th, 2026
Renasant Q2 earnings beat estimates at $0.94 per share, revenue misses at $273.94M

Renasant reported second-quarter earnings of $0.94 per share, surpassing the Zacks Consensus Estimate of $0.91 per share and marking a 3.30% surprise. This compares to earnings of $0.69 per share a year ago. The company has beaten consensus EPS estimates three times over the last four quarters. However, quarterly revenues of $273.94 million missed the Zacks Consensus Estimate by 0.6%, though this represents an increase from year-ago revenues of $267.19 million. Renasant shares have risen about 23% since the beginning of the year, outperforming the S&P 500's 8.3% gain. Despite the positive earnings surprise, the estimate revisions trend for Renasant was unfavourable ahead of this release, translating into a Zacks Rank 4 (Sell) for the stock.