Full-Time
Intermediate/Senior Accident Benefits Advisor
Aviva
10,001+ employees
Provides savings, retirement, and insurance solutions
Compensation Overview
CA$65k - CA$85k/yr
Markham, ON, Canada + 2 more
More locations: Oakville, ON, Canada | London, ON, Canada
Hybrid
Hybrid flexible work model.
 Finance & Banking (1) |
|---|
- College Diploma/ Associate Degree or similar experience
- 2+ years of Accident Benefits insurance claims handling experience is required
- CIP or working towards CIP is required for licensing
- Post-secondary Education (College Diploma or Bachelor Degree) in related field
- Excellent customer services skills
- Excellent communication skills
- Ability to learn and adapt to a fast paced environment
- Good organization skills
- Ability to adapt and work within various computer programs, databases and software
- Interpret insurance contracts, resolve policy coverages, establish and adjust reserves in accordance with corporate guidelines
- To appropriately handle Accident Benefits claims according to individual authority, knowledge and expertise
- Acquire investigative reports, independent medical examination where appropriate, statements from insured's/witnesses and other specialists as required
- Educate customers and providers of any new auto reform changes
- Ensure all aspects of the claim process are handled optimally and within company guidelines
- Assist in resolving claims issues with respect to interpretations, as they relate to the legislation and settlement negotiations
- Ensure service levels and quality standards are met by approved specialists
- Educate our insureds about Premiere Healthcare network
- Attend and actively participate in training and file clinic sessions
- Large Loss experience is preferred
Aviva is a financial services group that provides savings, retirement, and insurance products to individuals, families, and businesses mainly in the UK, Canada, and Ireland. Its products help people manage long-term financial security through life insurance, pensions, and investment options. The company earns money from insurance premiums, investment income, and fees for asset management, and its offerings span protections, savings accounts, retirement plans, and investment services. Aviva differentiates itself by integrating a strong focus on sustainability and responsible investing (such as its Electric Vehicle Salary Sacrifice Scheme and venture capital investments in emerging tech) and by prioritizing diversity and inclusion in its workforce. Its goal is to help clients secure their financial futures while growing its business through a broad, diversified portfolio of financial products and services.
Company Size
10,001+
Company Stage
IPO
Headquarters
London, United Kingdom
Founded
1990
Simplify's Take
What believers are saying
- Direct Line acquisition delivers £500M capital synergies by 2026.
- US onshore surplus lines business launches in New York Q2 2026.
- £7.1B Solvency II surplus and £350M share buybacks boost returns.
What critics are saying
- PRA fines UKI Limited £10.6M for 2023-2024 Solvency II miscalculations.
- FCA fined Aviva Investors £17.6M last year for conflicts of interest.
- PQG premium caps slash Aviva's home insurance profitability 15-20%.
What makes Aviva unique
- Aviva launches ChatGPT app for instant home insurance quotes via OpenAI partnership.
- Aviva deploys DQPro software across GCS for real-time underwriting data controls.
- Aviva acquires DisasterCare Group to streamline property claims and restoration.
- Aviva invests £100m in National Housing Bank for 300 low-energy rental homes.
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Benefits
Health Insurance
401(k) Retirement Plan
Performance Bonus
Paid Vacation
Hybrid Work Options
Parental Leave
Company News
Aberdeen appoints new global head of multi-asset and alternative investment solutions. The firm has also poached Mark Meiklekon from Aviva for its private markets team Marianne Zangerl 30 April 2026 Aberdeen Investments has appointed Marianne Zangerl as global head of multi-asset and alternative investment solutions, succeeding Darren Wolf. Zangerl has been with the Aberdeen investment team for more than a decade, previously serving as deputy global head of fixed income, head of ESG fixed income, and a private credit investment director. Before joining Aberdeen, she served as a senior analyst and manager at corporate bank ANZ. Zangerl will report to Peter Branner, chief investment officer in her new role. She will be supported by the broader multi-asset and alternatives team, including portfolio managers Nalaka De Silva, Katie Trowsdale, Christopher Carlton and Max Macmillan. Aberdeen also announced that Mark Meiklejon, former head of real asset global investment specialists at Aviva, is joining the team. He will join as senior investment director, private market solutions, responsible for a range of solutions such as the Global Private Markets Fund. Zangerl said she was "privileged" to lead the team across institutional, wholesale and retail portfolios as a "pivotal inflexion point". "Multi-asset investing matters more than ever, at a time when markets are more volatile, correlations less reliable and economic outcomes less predictable," she added. "The ability to blend liquid and private markets - from listed assets to alternatives - is crucial to build more resilient portfolios and broaden the drivers of potential returns." Branner added: "Marianne's career at Aberdeen shows how exceptional, home-grown talent can thrive." He also thanked Wolf for his contribution and stewardship of the multi-asset and alternative teams, which he said contributed to strong performance from the range. MORE ARTICLES ON
National Housing Bank launches with £100m investment from Aviva. March 31, 2026 Homes England and Aviva have committed £100m to the delivery of new homes through the newly launched National Housing Bank. The National Housing Bank is a government public finance institution, created to accelerate the delivery of new homes and communities, as well as the generation of towns and cities across England. It will work with housebuilders, developers, investors and registered providers to deploy up to £16bn of debt, equity and guarantees. The National Housing Bank will support the delivery of 500,000 homes, regeneration and mixed-use schemes, with aims to unlock more than £53bn of private investment over the next decade. The launch is supported by Homes England's Investment Prospectus, a statement covering how it will deliver homes and regeneration. Homes England and Aviva have invested £100m in the programme and will work with Place Capital Group to deliver 300 homes, with scope to increase this to 3,300 as funding grows. The homes will be high-quality, low-energy rental homes, developed on underused brownfield sites in regional UK towns and cities and targeting lower- to middle-income working families. The National Housing Bank is a subsidiary of Homes England, and will provide flexible, government-backed finance across funds, platforms and partnerships. Simon Century, chief executive of the National Housing Bank, said: "This partnership with Aviva is exactly the kind of investment that the National Housing Bank was created for. Bringing together government-backed finance and institutional capital from a Sterling 20 investor, it supports the creation of a new housing delivery platform, working with talented delivery partners with the ambition to deliver at scale. It will unlock brownfield land and deliver high-quality, affordable family homes for rent across the UK, starting in Liverpool and Manchester. "We look forward to the establishment of more platforms like this powered by the National Housing Bank, to bring investment from institutional investors and the private sector into England's housing market." David Epstein, managing director at Aviva Capital Partners, said: "This investment will provide working families with high-quality, aspirational rental homes with stable tenancies, supporting urban neighbourhoods across the country to get ready for the future. "The partnership is another way Aviva is investing in the UK, working together with Homes England to improve local economies and communities in cities across the country."
Government's £16bn National Housing Bank opens for business. Homes England has officially launched the National Housing Bank (NHB) alongside a new investment plan, which will look to deploy £16bn of debt, equity and guarantees to deliver 500,000 new homes. The NHB launch event was held today (31 March) in Westminster, alongside the publication of a new investment prospectus, which aims to attract approximately £53bn of private capital. The prospectus builds on Homes England's recently published strategic plan and investment roadmap, and sets out the NHB's investment principles, themes and criteria for partners as it bids to unlock new housing and mixed-use schemes at scale across the country. It also sets out the bank's products and interventions, including a range of debt financing products such as SME accelerator loans, equity investments including via private joint ventures and partnerships, as well as new guarantee products, such as sustainable investments. NHB chair Peter Vernon said the bank will support a range of tenures including affordable and build-to-rent, for small, large and "complex" sites, while developing new financial products to ensure the bank's longevity. This includes £2.5bn low-interest loans for social and affordable housing providers. "The bank will be permanently capitalised, therefore it's able to plan long term," he added. "It's able to invest long term. It's also available to recycle its capital. "The bank will have flexibility to co-develop new financial products with partners to meet what are inevitably going to be the changing challenges of the sector and the bank will have significantly increased delegated authority to approve transactions, which basically means quick decisions." Homes England has also announced the NHB's first partnership, a £100m tie-up with Aviva to support the delivery of an initial 300-home portfolio across Liverpool and Manchester. Vernon also said the bank will attempt to de-risk the "early stages of masterplanning, land assembly [and] infrastructure investment" in a bid to bring forward complex sites more quickly, while supporting SME developers to "build a pipeline and therefore expand their business". NHB chief executive Simon Century said: "Graftonbc is prioritising schemes that are well advanced, often close to delivery, but where progress has stalled because the financing isn't quite working the way it needs to. "What we're doing is helping to make those deals stack again. It might mean sharing risk [...] bringing in additional capital alongside existing investors, or it might mean structuring something differently so the projects, which would otherwise sit on the shelf, can actually move forward." Speaking to Property Week at the event, Homes England chair Pat Ritchie said it is "already in partnership with a range of other" developers and investors, including Muse, Barratt Redrow and Lloyds. "That kind of track record of working with partners is something that we'll build on within the bank," she added.
Aviva to launch onshore Intelligentinsurer-based surplus lines business. Aviva has revealed plans to establish an onshore surplus lines business based in New York City, set to begin trading in the second quarter of 2026. If you don't have a login or your access has expired, you will need to purchase a subscription to gain access to this article, including all its online content. To request a FREE 2-week trial subscription, please signup. NOTE - this can take up to 48hrs to be approved. For multi-user price options, or to check if your company has an existing subscription that Intelligentinsurer can add you to for FREE, please email Adrian Tapping at [email protected] More on this story. 27 March 2026 Rising nat cat, fire and cooling risks are driving insurance demand. 27 March 2026 Liberty Brokers' take is now at 47 employees over the past nine months. 27 March 2026 Destructive wind footprint mirrors 2009's Klaus, which delivered €1,6bn hit. Editor's picks. 27 March 2026 26 March 2026 25 March 2026 24 March 2026
Aviva announces plans to open a new onshore operation in US Commercial Lines. Published: 25 Mar 2026 Aviva has today announced plans to establish a new onshore Surplus Lines business in the US, based in New York City. This will increase Aviva's existing access to the world's largest Commercial Lines market and strengthen the organisation's proposition for clients and brokers. This move reflects another step in Aviva's strategy to accelerate profitable growth in its Global Corporate & Specialty (GCS) business and a priority area for the Group that builds on Aviva's existing experience underwriting US business via its London Market platform. It will broaden Aviva's reach in lines where it already has strong underwriting capability, opening access to significant volumes of in-appetite Surplus Lines Property, Casualty and Specialty business in the US domestic market. By pairing Aviva's underwriting heritage, broker relationships and financial strength with a streamlined, technology-enabled platform, the onshore business brings Aviva closer to customers and local distribution. It will also complement the profitable US portfolio currently underwritten by UK&I GCS, accessing business that does not travel to London and existing North American presence via Aviva Canada. Aviva plc is building on the foundations of its US wholesale business underwritten in London and are confident about the opportunity writing in the US Surplus Lines market gives Aviva plc. Jason Storah, Aviva's CEO UK & Ireland General Insurance Mike Karmilowicz has been appointed to lead the US business, bringing more than three decades of Commercial Lines leadership and experience building high performing teams, alongside launching and scaling specialty products. Aviva is targeting Q2 2026 to start trading, subject to obtaining the relevant regulatory approvals. Jason Storah, Aviva's CEO UK & Ireland General Insurance, said: "Today's announcement is a notable step in its ambition to be a leading Global Specialty insurer. Aviva plc is building on the foundations of its US wholesale business underwritten in London and are confident about the opportunity writing in the US Surplus Lines market gives Aviva plc. "Mike is well positioned to grow Aviva's US business sustainably, with a track record of building and leading successful businesses across major CL markets." Mike Karmilowicz said: "I'm excited to build a modern, digitally enabled Surplus and Specialty Lines business backed by Aviva's history, underwriting excellence, and trusted broker relationships. Our goal is to create a differentiated operation that offers exceptional service and delivers meaningful value to the market." Enquiries: Sarah Poulter UK External Communications - Notes to editors: * Aviva plc is the UK's only diversified insurer and Aviva plc operate in the UK, Ireland and Canada. Aviva plc also have international investments in India and China. * Aviva plc help its 25.2 million customers make the most out of life, plan for the future, and have the confidence that if things go wrong Aviva plc'll be there to put it right. * Aviva plc has been taking care of people for more than 325 years, in line with its purpose of being 'with you today, for a better tomorrow'. In 2025, Aviva plc paid £31.9 billion in claims and benefits to its customers. * Aviva is a Living Wage, Living Pension and Living Hours employer and provides market-leading benefits for its people, including flexible working, paid carers leave and equal parental leave. Find out more at www.aviva.com/about-Aviva plc/its-people/ * As at 31 December 2025, total Group assets under management at Aviva Group were £454 billion and its estimated Solvency II shareholder capital surplus was £7.1 billion. Its shares are listed on the London Stock Exchange and Aviva plc is a member of the FTSE 100 index. * For more details on what Aviva plc do, its business and how Aviva plc help its customers, visit www.aviva.com/about-Aviva plc * The Aviva newsroom at www.aviva.com/newsroom includes links to its spokespeople images, podcasts, research reports and its news release archive. Sign up to get the latest news from Aviva by email. * You can follow Aviva plc on: * X: www.x.com/avivaplc * LinkedIn: www.linkedin.com/company/aviva-plc * Instagram: www.instagram.com/avivaplc/ * For the latest corporate films from around its business, subscribe to its YouTube channel: www.youtube.com/aviva