Full-Time
Customer Support Engineer
Confirmed live in the last 24 hours
Atlan
201-500 employees
Metadata management and data insights platform
Data & Analytics
AI & Machine Learning
Mid
Remote in USA
Required Skills
Kubernetes
Microsoft Azure
SQL
AWS
Linux/Unix
Google Cloud Platform
Requirements
- 4+ years of: Customer Support, Cloud Support, Technical Support, or Product Support Engineer experience.
- Expertise in data-related domains: data catalogs, governance, quality, observability, etc.
- Technical prowess: SQL, REST APIs, Linux/CLI/Terminal, Kubernetes, Cloud technology (AWS, Azure, GCP).
- Familiarity with DBT/Snowflake/Databricks, prior experience with data platforms and governance, strong customer relationship building skills.
- Bachelors/Masters in Computer Science or a related field preferred.
Responsibilities
- Directly resolve customer concerns and inquiries through support tickets, empowering them to achieve their data-driven goals.
- Seamlessly troubleshoot, analyze, and resolve issues raised in support tickets, guiding customers on platform intricacies.
- Team up with engineers to address pain points and elevate the Atlan experience.
- Contribute to an expansive knowledge base, empowering future data explorers.
Atlan is an active metadata platform that offers data discovery, cataloging, lineage, and governance, integrating metadata from various sources to provide unified data insights. It facilitates a two-way movement of metadata, bringing context back into the tools and workflows used by data teams, and has been recognized as a Leader in Forrester Wave™️ and by Gartner.
Company Stage
Series B
Total Funding
$96M
Headquarters
, New York
Founded
2019
Growth & Insights
Headcount