Hotel Sales Manager

Job Description

Job Title: Hotel Sales Manager – India

 Reporting To: Vice President Operations – Asia Pacific
Location: Gurugram, India.

Role Overview

The Hotel Sales Manager will be responsible for driving membership sales, revenue growth, and customer engagement across partner hotels in India. This role focuses on on-ground sales execution, relationship building with hotel teams, and delivering exceptional guest experiences that convert into membership sales.

Key Responsibilities

1. Sales & Revenue Generation

• Drive sales of membership programs (e.g., ALL Plus / Explorer)

• Achieve monthly and quarterly sales targets

• Maximize conversion rates through effective guest interactions

• Identify upselling and cross-selling opportunities within hotel environments
   

2. Guest Engagement & Conversion

• Engage directly with hotel guests to present membership benefits

• Deliver personalized sales pitches tailored to guest profiles

• Handle objections confidently and close sales effectively

• Ensure a premium and consultative sales experience
   

3. Hotel Relationship Management

• Build strong relationships with hotel staff and management

• Collaborate with front office, F&B, and reservations teams for lead generation

• Conduct regular training and refreshers for hotel teams on membership benefits

• Ensure alignment between hotel operations and sales objectives

4. On-ground Activation & Promotions

• Execute in-hotel sales activations, booths, and promotional campaigns

• Support marketing initiatives to increase visibility and engagement

• Ensure proper branding and positioning within hotel premises
   

5. Reporting & Performance Tracking

• Track daily sales performance and conversion metrics

• Maintain accurate records of guest interactions and sales pipeline

• Share insights and feedback with leadership to improve strategy
   

Key Skills & Competencies

• Strong sales and negotiation skills

• Excellent communication (English + regional language preferred)

• Customer-centric mindset with high emotional intelligence

• Ability to handle objections and close deals effectively

• Relationship-building and stakeholder management

• Self-driven, target-oriented, and resilient
   

Experience & Qualifications

• 2–5 years of experience in sales (hospitality, membership, or luxury retail preferred)

• Background in hotel operations, guest relations, or telesales is a plus

• Graduate in any discipline (Hospitality/Business preferred)
   

Success Metrics (KPIs)

• Monthly sales target achievement

• Conversion rate (%)

• Revenue generated per hotel

• Guest satisfaction during interaction

• Hotel engagement and collaboration score

What Success Looks Like in This Role

• Consistently exceeding sales targets

• Building strong hotel partnerships

• Delivering a premium guest experience

• Driving repeatable and scalable sales practices

Qualifications

Bachelor's degree in Hospitality, Business Administration or related Field.

Additional Information