Key Account Manager

Job Summary

The Key Account Manager – New Business Growth is the primary customer-facing commercial representative for thyssenkrupp Supply Chain Services (SCS), responsible for driving strategic customer engagement, business development, profitable growth, and key account retention. This role not only represents the SCS business unit but also embodies the global thyssenkrupp brand, fostering strong relationships and positioning the company as a trusted logistics and supply chain partner.

Success in this role is measured by customer satisfaction, profitable growth, and the ability to identify and secure new business opportunities. The Key Account Manager serves as the Voice of the Customer, ensuring solutions align with evolving market demands and operational excellence.

Job Description

Customer Relationship & Strategy Development

• Serve as the primary relationship manager for key customer accounts, ensuring proactive engagement at all levels.
• Develop and execute customer-centric strategies that drive mutual profitability and long-term partnerships.
• Lead strategic discussions with key decision-makers through a consultative approach, aligning solutions with operational needs and supply chain efficiencies.
• Conduct and/or participate in Quarterly Business Reviews (QBRs) and other customer meetings to assess performance and uncover new opportunities.
• Identify market trends, competitive intelligence, and emerging technology solutions to support customer needs and differentiate thyssenkrupp SCS.

New Business Growth & Commercial Strategy

• Lead commercial negotiations for new business opportunities, ensuring alignment with customer expectations, operational capabilities, and financial objectives.
• Identify and develop new market opportunities and potential customers, expanding the thyssenkrupp SCS footprint.
• Drive RFQ (Request for Quote) management, including receipt, distribution, and internal coordination.
• Manage internal pre-nomination activities, ensuring pricing, investment, site selection, and resource planning are aligned with the RFQ process.
• Collaborate with Operations, Real Estate, Legal, Finance, and other Commercial team members to develop comprehensive proposals and contract structures.
• Negotiate, structure, and implement commercial agreements to maximize revenue and profitability.
• Develop and deliver commercial presentations to senior leadership and external stakeholders.
• Represent thyssenkrupp SCS at industry events, trade shows, and executive networking functions to foster business growth.

Customer Engagement & Competitive Intelligence

• Establish and maintain relationships across all levels of customer organizations, ensuring transparency and trust.
• Gather and analyze market intelligence, competitive pricing data, and customer trends to position thyssenkrupp SCS competitively.
• Communicate customer expectations internally, ensuring cross-functional teams are aligned with business objectives.

Qualifications & Experience

Education & Experience

• Bachelor’s degree in business, Supply Chain Management, Engineering, or related field (MBA preferred).
• 10+ years of experience in sales, key account management, or business development within automotive/EV, renewable energy, industrial, eCommerce, or 3PL industries.
• Deep understanding of supply chain operations and logistics, 3PL solutions, and warehouse management systems (WMS).
• Experience in transportation and logistics solutions, including international and multimodal operations.
• Strong background in negotiating complex contracts and service agreements.
• Experience in a global, multi-cultural organization with a track record of building international business relationships.

Skills & Competencies

• Strategic thinker with a strong customer focus and problem-solving ability.
• Excellent communication and negotiation skills, with the ability to present to C-level executives.
• Ability to manage multiple projects, prioritize tasks, and execute efficiently.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and CRM tools (e.g., Microsoft Dynamics).
• Self-motivated leader who thrives in a fast-paced, dynamic environment.
• Strong analytical skills to evaluate customer needs, market trends, and financial impacts.

Travel

• Up to 30% travel, including domestic and international travel as needed.

Benefits Overview

We offer competitive company benefits to eligible positions, such as :

• Medical, Dental, Vision Insurance
• Life Insurance and Disability

• Voluntary Wellness Programs

• 401(k) and RRSP programs with Company Match 
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.
 

Disclaimer

This is to notify the general public that some individuals/entities are using the thyssenkrupp (“TK”) name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.  

TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.

TK does not:

1.    Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc.;
2.    Request payment of any kind from prospective jobseekers or candidates for employment;
3.    Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK;
4.    Send checks to job seekers; or
5.    Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties.

PLEASE NOTE: 

1.    TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner;
2.    TK will not be responsible to anyone acting on an employment offer that is not directly made by TK;
3.    Anyone making an employment offer in return for money is not authorized by TK; and
4.    TK reserves the right to take legal action, including criminal action, against such individuals/entities.

TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at https://jobs.thyssenkrupp.com/en to view authentic job openings at TK. 

If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at tkmna.employee.care@thyssenkrupp-materials.com.

We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.