Client Service Specialist 2

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Description

Campus Services is seeking a Client Service Specialist II for Monday-Friday 8am-5pm. Selected candidate must be able to support any events that take place Evenings/Nights and weekends. The position will evolve based on operational needs.

JOB DESCRIPTION:

• As part of Campus Services, serves as the primary point of contact for facilities related concerns.
• Establishes reoccurring meetings with campus customers.
• Actively collaborates with clients to help resolve issues, questions or concerns that may arise.
• Responsible for performing regular building tours and inspections.
• Creates work orders for any deficiencies observed during inspections.
• Follows up with the respective FM team as needed to communicate customer concerns highlighted as well as to collaborate on desired outcomes and work results.
• Reviews calls created by the customer work orders.
• May gather information in order to initiate a service or provides a service to internal and/or external customers.
• Facilitates the completion of the work orders and to ensures that the CMMS system accurately reflects the status.
• Provides training to internal and external partners as necessary.
• Performs other related duties as required.
• Must be able to walk up and down stairs.  Must be able to walk 2-3 miles a day. 

PREFERED QUALIFICATIONS:

• Applicant will need to have Event management experience. 
• Applicants for this role would need to have five or more years of customer service experience, as in-person customer meetings and walk-through will be required.
• Should be familiar with conflict resolution skills. 
• Familiar with work order systems. 
• Knowledge of budgeting and financial reconciliation processes.
• Facilities background preferred.
• Experience creating Standard Operating Procedures. 
• Management experience is a plus.
• Excellent written and communication skills. 
• Advanced data collection and interpretation skills. 
• Efficient in process improvement.
• Extensive knowledge of the Microsoft Suite.

MINIMUM QUALIFICATIONS:

• A bachelor's degree or five years of experience in facilities or a related field, OR an equivalent combination of education, training, and experience.

NOTE: This role will be granted the opportunity to work from home regularly but must be able to commute to Emory University on a flexible weekly schedule based upon business needs. Schedule is based on agreed upon guidelines of department. This role requires residency in the state of GA. Emory reserves the right to change remote work status with notice to employee.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD).

Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week's advance notice is preferred.