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Full-Time

Account Servicing Specialist

Confirmed live in the last 24 hours

Upgrade

Upgrade

1,001-5,000 employees

Provides loans, credit cards, and rewards

Fintech
Financial Services

Compensation Overview

$21Hourly

Junior, Mid

Phoenix, AZ, USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Communications
Customer Service
Requirements
  • 2+ years of call center customer service experience required
  • 1+ years of experience in loan servicing and/or payment processing
  • High School Diploma or equivalent required, Bachelor's or Associate's degree preferred
  • Working knowledge and experience with FDCPA and FCRA regulations
  • Excellent written and verbal communication
  • Strong analytical and problem solving skills
  • Demonstrated ability to multi-task and work in a fast-paced environment
  • Flexibility and ability to adapt to business needs
  • Capability of gaining customer loyalty through listening, relationship building, professionalism, and persuasive communication skills
  • Team oriented mindset
  • Proficient in Microsoft Cloud based products and Google Workplace
Responsibilities
  • Interact with customers to answer questions, provide assistance, and process requests by phone and email
  • Answer incoming customer calls regarding billing issues, service questions and general concerns
  • Provide thorough and accurate documentation to customer accounts across our communication channels
  • Identify areas of opportunity for optimizing results and improve customer satisfaction
  • Contribute to the improvement of training and development on a daily basis
  • Service accounts by investigating problems and finding resolutions to help overcome customer objections about payments while working towards solutions that best fit their needs
  • Create a positive customer experience
  • Maintain superior quality assurance results
  • Come to work with a positive outlook contributing to Upgrade’s already enjoyable environment

Upgrade offers personal loans, credit cards, and rewards checking accounts to help individuals manage their finances. Their personal loans allow borrowing up to $50,000 with fixed rates and no prepayment penalties, while the Upgrade Card provides cash back rewards on various spending categories. What makes Upgrade different is its focus on affordability and user-friendly features, attracting customers looking for flexible credit solutions. The company's goal is to promote responsible financial behavior and support long-term financial health through accessible credit options.

Company Stage

Series E

Total Funding

$357.2M

Headquarters

San Francisco, California

Founded

2016

Growth & Insights
Headcount

6 month growth

20%

1 year growth

27%

2 year growth

51%
Simplify Jobs

Simplify's Take

What believers are saying

  • Upgrade's rapid growth and expansion into new markets, such as auto loans and home improvement financing, indicate strong business momentum and opportunities for career advancement.
  • The launch of the Secured OneCard opens up new customer segments, providing a pathway for individuals with little or no credit history to build their credit responsibly.
  • The company's significant investment in new office space in Irvine, California, reflects its commitment to scaling operations and expanding its workforce.

What critics are saying

  • The crowded fintech market means Upgrade must continuously innovate to maintain its competitive edge and customer base.
  • Expansion into new product lines, such as auto loans, carries the risk of operational challenges and potential regulatory scrutiny.

What makes Upgrade unique

  • Upgrade offers a unique combination of personal loans, credit cards, and rewards checking accounts, providing a comprehensive suite of financial products that cater to various consumer needs.
  • Their focus on affordability and flexibility, such as no prepayment penalties on loans and competitive cash back rewards, sets them apart from traditional financial institutions.
  • The partnership with FairPlay to incorporate Fairness-as-a-Service solutions enhances their commitment to fair lending practices, distinguishing them in the fintech space.