Full-Time

Account Servicing Specialist

Posted on 9/4/2024

Upgrade

Upgrade

1,001-5,000 employees

Provides loans, credit cards, and rewards

Fintech
Financial Services

Compensation Overview

$21Hourly

Junior, Mid

Phoenix, AZ, USA

On-site only in Downtown Phoenix, AZ.

Category
Customer Success Management
Sales & Account Management
Required Skills
Communications
Customer Service
Requirements
  • 2+ years of call center customer service experience required
  • 1+ years of experience in loan servicing and/or payment processing
  • High School Diploma or equivalent required, Bachelor's or Associate's degree preferred
  • Working knowledge and experience with FDCPA and FCRA regulations
  • Excellent written and verbal communication
  • Strong analytical and problem solving skills
  • Demonstrated ability to multi-task and work in a fast-paced environment
  • Flexibility and ability to adapt to business needs
  • Capability of gaining customer loyalty through listening, relationship building, professionalism, and persuasive communication skills
  • Team oriented mindset
  • Proficient in Microsoft Cloud based products and Google Workplace
Responsibilities
  • Interact with customers to answer questions, provide assistance, and process requests by phone and email
  • Answer incoming customer calls regarding billing issues, service questions and general concerns
  • Provide thorough and accurate documentation to customer accounts across our communication channels
  • Identify areas of opportunity for optimizing results and improve customer satisfaction
  • Contribute to the improvement of training and development on a daily basis
  • Service accounts by investigating problems and finding resolutions to help overcome customer objections about payments while working towards solutions that best fit their needs
  • Create a positive customer experience
  • Maintain superior quality assurance results
  • Come to work with a positive outlook contributing to Upgrade’s already enjoyable environment

Upgrade offers personal loans, credit cards, and rewards checking accounts to help individuals manage their finances. Their personal loans allow borrowing up to $50,000 with fixed rates and no prepayment penalties, while the Upgrade Card provides cash back rewards on various spending categories. What makes Upgrade different is its focus on affordability and user-friendly features, attracting customers looking for flexible credit solutions. The company's goal is to promote responsible financial behavior and long-term financial health through accessible credit options.

Company Stage

Series F

Total Funding

$532.1M

Headquarters

San Francisco, California

Founded

2016

Growth & Insights
Headcount

6 month growth

1%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Expansion into auto loans diversifies Upgrade's product offerings.
  • Acquisition of Uplift strengthens Upgrade's position in travel financing.
  • Partnership with Finturf enhances home improvement financing options.

What critics are saying

  • Expansion into auto loans increases exposure to credit risk.
  • Crowded BNPL market may pressure margins for Uplift acquisition.
  • Investment in new office space may strain resources if growth falters.

What makes Upgrade unique

  • Upgrade offers a unique blend of credit and banking products.
  • The Secured OneCard targets consumers with little or no credit history.
  • Partnership with FairPlay enhances fairness in lending practices.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Unlimited Paid Time Off

Paid Parental Leave

Health & wellness initiatives

INACTIVE