Organization's Summary Statement:
The Hearing and Speech Clinic at the University of Maryland’s Department of Hearing and Speech Sciences (HESP) serves as both a community resource and a vital training site for future clinicians. Located in LeFrak Hall, the clinic provides comprehensive, evidence-based diagnostic and therapeutic services in speech, language, and hearing to individuals across the lifespan, including children, adults, and older adults. Supervised by licensed and certified faculty, graduate student clinicians gain hands-on experience in assessment and intervention while integrating research and best practices into client care. The clinic embodies HESP’s mission of combining education, clinical service, and outreach by addressing communication needs within the College Park community and beyond, while fostering cultural competence, accessibility, and inclusion in all services delivered.
The Clinic Coordinator is responsible for the daily coordination and administration of clinic operations, ensuring efficient and effective service delivery for patients/clients and clinical faculty & staff. This role serves as a key liaison between patients, clients, clinicians, and administrative personnel, supporting the clinic’s mission through administrative oversight, process improvement, and client service.
Essential Duties and Responsibilities:
1. Clinic Operations and Policy Implementation — 25%
Participate in all facets of clinic operations, including managing deposits, answering phone calls, processing credit card payments, and responding to departmental emails. Identify areas of concern within clinic policies and procedures and collaborate with management to develop and implement solutions that enhance efficiency and ensure compliance with industry standards and regulations.
2. Scheduling and patient/client Services Coordination — 25%
Coordinates patient appointments, treatments, evaluations, and testing. Responds to client inquiries regarding clinic services via in person and/or email. Requesting client and patient medical records as needed.
3. Billing, Insurance, and Financial Assistance Management — 25%
Processes billing and insurance charges, including pre-authorization, verification and third-party reimbursement. Assists in resolving billing issues, including insurance appeals for denied authorization/claims, and manages accounts receivables. Invoices patients and creates superbills for clients and payment agreements. Monitors delinquent accounts and refers these for collections using UM WD invoicing system.
4. Graduate Students and Orientation — 15%
Supervises clinic GA’s and FWS students as needed and coordinates clinic orientation for incoming clinical graduate students
5. Inventory and Facility Coordination — 10%
Maintains inventory of clinic supplies and equipment. Coordinates facility maintenance and equipment repairs to ensure a safe and functional clinical environment.
Physical Demands: Normal office clerical duties, may need to move boxes and office supplies
Preferences:
*Knowledge of medical billing, insurance processing, and clinic operations.
*Strong interpersonal, organizational, and communication skills.
*Proficiency with electronic health record (EHR) systems and Microsoft Office Suite.
Required Application Materials: Application
Best Consideration Date: N/A
Posting Close Date: 10/7/2025
Open Until Filled: No
EDUCATION: High School Diploma or GED.
EXPERIENCE: Five years performing a full range of clerical support services to include one year coordination work and one year in a medical setting. Comprehensive knowledge of the theory, principles, techniques and practices of the specialty are required.
OTHER: Certifications and/or licensure may be required based on the specialty.
Thorough knowledge of basic medical terminology and related clinical practices and protocols. Ability to perform basic mathematical computations. Ability to establish and maintain effective working relationships with faculty, students, staff, and clients. Ability to communicate effectively orally and in writing. Ability to use computers and other standard office equipment. General knowledge of and ability to comply with confidentiality of records and communications regarding patients/clients. Ability to prepare reports and maintain records.
Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.
Employees in this job class must be CPR certified within the first twelve months of employment. Candidates selected for employment may be subjected to medical inquiries and/or medical examinations to determine ability to perform the job. Overtime, weekend, on-call and shift work may be required in some positions.
Background Checks
Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regardingdisclosablebackground check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.
Employment Eligibility
The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.
The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy.
Administrative & Executive Assistance (2)