Full-Time

Manager of Customer Success

Posted on 6/18/2024

Siena AI

Siena AI

11-50 employees

Autonomous chat platform for commerce powered by GPT-4


Senior

New York, NY, USA

Required Skills
Sales
Marketing
Customer Service
Requirements
  • 5+ years of experience in customer success or account management
  • 3 years in a leadership role within a technology or SaaS company
  • Experience with Conversational AI, ecommerce, or customer service platforms
  • Experience in managing and expanding multi-stakeholder customer relationships in enterprise settings
  • Background in project management or consulting
Responsibilities
  • Implement strategies for customers to derive maximum value from the AI platform
  • Develop and execute programs to empower customers to leverage AI technology
  • Lead, mentor, and scale a high-performing customer success team
  • Foster strong relationships with customers
  • Collaborate cross-functionally with sales, marketing, product, and engineering teams
  • Establish and monitor key customer success metrics
  • Drive customer advocacy by identifying opportunities for case studies and referrals
  • Create processes and playbooks to build the customer success function

Siena AI excels in merging human empathy with advanced AI technologies, such as GPT-4, to enhance customer service interactions. This company represents a leader in transforming how brands engage with customers globally, offering support in over 100 languages and ensuring fast response times. Working here not only provides an opportunity to be at the forefront of AI-driven communication solutions but also to contribute to significant advancements in AI-powered customer experience.

Company Stage

Seed

Total Funding

$4.7M

Headquarters

San Francisco, California

Founded

2023

Growth & Insights
Headcount

6 month growth

33%

1 year growth

135%

2 year growth

566%