Full-Time

Vice President

Client Experience

Posted on 11/15/2024

Weber Shandwick

Weber Shandwick

1,001-5,000 employees

Global communications and marketing firm

Consulting
Social Impact
Consumer Goods

Senior, Expert

Toronto, ON, Canada

Category
Customer Success Management
Sales & Account Management
Required Skills
Communications
Requirements
  • 10+ years of communications experience, ideally in an agency setting
  • Experience leading and growing complex accounts
  • Excellent knowledge of the Canadian media and social landscape
  • Creative and a strategic thinking
  • A track record in building strong client relationships and leading teams that deliver results
  • Proven leadership skills, with the ability to inspire a team by motivating, coaching, consistently providing feedback, and leading by example
Responsibilities
  • Serve as the primary account lead, day-to-day counsel and trusted advisor to stakeholders across our clients’ organization.
  • Develop an in-depth knowledge of our clients’ businesses, anticipate their needs and be their go-to for guidance and problem solving.
  • Work with clients to translate their needs into meaningful and actionable briefs and communicate expectations/goals to your team – planning and activating the work across our integrated media, creative, insights and project management teams.
  • Be accountable for the delivery of innovative high-quality work – maintaining consistency across the account.
  • Manage account financials and contribute to driving growth – ensuring team billability and account profitability.
  • Lead financial planning/forecasting and work with agency operations teams to determine short- and long-term staffing and talent needs.
  • Contribute innovative ideas for client and new business work – inspiring ideation amongst team members.
  • Develop positive relationships with partner agencies and work collaboratively as part of integrated agency teams – always working toward the best possible outcome for our clients.
  • Lead an integrated account team comprised of both direct reports, as well as members of other teams across the agency.

Weber Shandwick offers communication and marketing services, including public relations, advertising, and digital marketing, to a variety of clients such as corporations and non-profits. The firm focuses on creating impactful campaigns through media relations, crisis management, and social media strategies. What distinguishes Weber Shandwick from competitors is its commitment to diversity, equity, and inclusion, as well as sustainability initiatives. The company's goal is to help clients achieve their objectives through innovative strategies and culturally relevant storytelling.

Company Stage

M&A

Total Funding

$2.2M

Headquarters

Hempstead, New York

Founded

2001

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Weber Shandwick's rapid growth in the healthcare sector and strategic senior appointments indicate strong market positioning and career advancement opportunities.
  • The launch of the Earned Impact Value Tool showcases the firm's commitment to innovation and measurable results, enhancing client satisfaction and retention.
  • Working on high-profile campaigns like the Barbie buzz can provide employees with valuable experience and industry recognition.

What critics are saying

  • Recent layoffs in New York and Chicago could indicate financial instability or restructuring challenges, affecting job security.
  • The highly competitive nature of the communications and marketing industry requires constant innovation to stay ahead, which can be demanding for employees.

What makes Weber Shandwick unique

  • Weber Shandwick's commitment to diversity, equity, and inclusion sets it apart in the communications industry, making it a leader in inclusive strategies.
  • Their innovative use of AI, analytics, and technology in storytelling and campaign creation provides a competitive edge over traditional PR firms.
  • The firm's focus on sustainability and environmentally responsible practices aligns with the growing demand for corporate social responsibility.

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